Operations Assistant Apprentice

The Cumberland Group.; Carlisle; On-site; GBP 21,000; Full time

Job summary

An established industry player is offering exciting apprenticeship opportunities within their Operations and Financial Crime teams. This role is perfect for those looking to kick start their career in a supportive environment, where you will gain hands-on experience while completing a Level 3 Business Administration Apprenticeship. You'll engage with various teams, ensuring excellent service delivery, and have the chance to learn and grow professionally. Join a forward-thinking company dedicated to creating a kinder banking experience, and be part of a team that values personal and professional development.

Benefits

25 days holiday plus public holidays

Learning and Development opportunities

Health and Wellbeing events

Community Day (extra paid day off)

Qualifications

• Ability to communicate effectively with customers and colleagues.
• Comfortable working towards deadlines and progressing tasks.

Responsibilities

• Provide excellent customer service across various teams.
• Support internal and external customer expectations.

Skills

Communication Skills

Teamwork

Time Management

Initiative

Customer Service

Education

Level 3 Business Administration Apprenticeship

Job description

This is a Temporary, Full Time vacancy that will close in 23 days at 23:59 BST.

The Vacancy

Here at The Cumberland, we have some excellent apprenticeship opportunities available within our Operations and Financial Crime teams to help you kick start your career.

The Role

At the Cumberland Building Society, we are on a journey through a digital revolution, and we’re looking for people to help us deliver a world class service to customers – something you wouldn’t see anywhere else.

During your time with us we’ll show you what it means to be part of Team Cumberland. You’ll see and experience various roles within the business and can try your hand at different skills. We’ll support you in your apprenticeship by ensuring you get the time and resources you need to complete coursework.

Alongside all of that, we will show you what Kinder Banking means to us and how you could be part of its future…

These Apprenticeship roles sit within our Operations functions and span several teams who all play an essential part in how we service the needs of our customers.

You’ll play a key part in ensuring that an excellent service is provided and you’ll work within some of the following teams:

• Payments (responsible for moving funds from and to the society)
• Investment Servicing (responsible for the admin of our savings and current accounts)
• Customer Care (our Contact Centre)
• Mortgage Redemptions (responsible for registering and deregistering title deeds)
• Mortgage Servicing (responsible for the admin of our mortgage accounts)
• Financial Crime (responsible for fraud prevention)

Your work will support us to meet both internal and external customer expectations working together to achieve our service level agreements. You’ll become multi skilled in key tasks supporting the delivery of excellent customer service in all teams that are under the apprenticeship scheme within Operations.

You’ll attend training events to support your learning and development and complete a Level 3 Business Administration Apprenticeship.

About You

To be successful you’ll have the ability to communicate with people at all levels – to build and sustain relationships with customers and colleagues alike, as well as working ‘on the ground’ with people across all areas.

You’ll be comfortable working towards deadlines and adept at progressing tasks both as part of a team and on your own initiative.

You’ll also have a passion and drive to learn new systems and processes.

Our Promise to You

• Salary - £20,353 p.a.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
• Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The closing date for these positions will be 18 May 2025 but we might approach you before to invite you to our assessment day which is scheduled to take place on Thursday 05 June 2025. So, if you think you’ve got what we’re looking for, keep an eye on your inbox.

The Company

We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.