Operations Assistant

Lanes Group; West Alvington; On-site; GBP 21,000 - 32,000; Full time

Job summary

Lanes Group Ltd is a leading nationwide utility services provider seeking an Operations Assistant to support the Operations Manager. You will manage a busy diary system, take customer and contractor calls, and liaise with operatives to allocate work while maintaining high service standards.

The role requires excellent telephone skills, attention to detail, and the ability to work autonomously within a small team. Weekend coverage and a proactive approach to problem-solving are essential.

Qualifications

• Excellent telephone manner
• Computer literate and proficient with standard office software
• Strong attention to detail in all tasks
• Able to work autonomously and as part of a small team
• Capable of managing workload efficiently in a pressured environment

Responsibilities

• Taking calls and assigning works to operatives using the diary system
• Communicating changes or issues to the Operations Management team in a detailed and timely manner
• Ensuring operator questions or concerns are addressed promptly
• Carrying out general administration duties as required by the Office Assistant Manager
• Checking the Skyguard report and ensuring compliance
• Ensuring the work site is secure and safe
• Providing weekend or evening phone support via a rota system

Skills

Phone etiquette

Computer literacy

Attention to detail

Independent worker

Workload management

Tools

Diary system

Skyguard reporting

Job description

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Clear-flow began in 1982 as 'one man in a van' based in Truro Cornwall. Nearly four decades later we have grown in size but we are proud to still offer a personal and value for money service.

We specialise in both domestic and commercial work across the whole of the South West.

Purpose of the role:

Reporting to the Operations Manager, the Operations Assistant is a busy and demanding role. The candidate should be diligent and have good attention to detail. The candidate will be the principal contact in taking customer, contractor and operative telephone calls. The candidate therefore requires an excellent telephone manner and customer service skills. Working in a small department, it’s important that the candidate can work autonomously and as part of a team.

Key Responsibilities:

• Taking calls and assigning works to operatives using the diary system.
• Communicating any changes or issues to the Operations Management team in a detailed and timely manner
• Ensuring any questions or concerns from operatives are dealt with in a timely manner.
• Perform any general administration duties that are required by the Office Assistant Manager.
• Check the Skyguard report and ensure compliancy
• Ensure the site is secure
• Providing support on the phones on a weekend or evening via a rota system.

Key Requirements

Skills & Experience:

• Excellent telephone manner
• Computer literate
• Attention to detail
• Ability to work on your own
• Ability to manage workload efficiently in a pressured environment

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.