Operations Assistant

East Kent College; Sittingbourne; On-site; GBP 7,000 - 16,000; Part time

Job summary

East Kent College is seeking an Operations Assistant to enhance customer service and support the Operations Manager at EKC Training Swale Centre. The role focuses on welcoming visitors, managing queries, and maintaining records, crucial for a positive operational environment. With a competitive salary and various benefits, this position invites individuals to contribute to an impactful educational institution.

Benefits

Access to online discounts

Cycle to work scheme

Generous pension scheme

Child's first day at school off

Voluntary work days

Community Days and Staff Celebration Days

Qualifications

• Highly organized and efficient.
• Friendly and approachable demeanor.
• Experience working in an administrative related role.

Responsibilities

• Support Operations Manager in delivering effective service.
• Answer telephone calls and emails, assist with queries.
• Maintain accurate records using relevant software.

Skills

Organized

Efficient

Friendly demeanor

Education

Experience in administrative roles

Job description

About The Role

Are you passionate about delivering excellent customer service and thrive working in a team environment? Then we want to hear from you!

As an Operations Assistant at our EKC Training Swale Centre you will support the Operations Manager in providing an effective, efficient and comprehensive service. It is important to provide great service to all visitors to the centre, including welcoming students, visitors and providing relevant signposting opportunities across the Group.

In Addition, You Will Also Support With

• Answering telephone calls and emails.
• Assist with queries from learners, employers and College staff.
• Maintain accurate records using relevant software.
  
  

Key Information

Salary: £7,818

Holiday payment: £1,055 which will be paid equally in your 12 monthly salary payments.

Working Pattern: Monday to Thursday 9:00am - 1:00pm

Hours per week: 16

Weeks per year: 38

Benefits

Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:

• Competitive salary and holiday entitlement
• Access to 100's of online discounts via our Rewards Scheme (Inc. Restaurant, Grocery, Retail, Gym, Holidays)
• Access to cycle to work, car leasing and tech purchasing schemes
• Generous pension scheme - 18% employer contribution
• Being part of a company with a Eco-Sustainability focus of being Net-Zero
• Time off for your child's first day at school, moving home and for interviews
• My 10 Days initiative - bid for up-to 10 days off work to pursue voluntary work
• Being part of Community Days and Annual Staff Celebration Day
  
  

About You

We are looking for someone who:

• Is highly organised and efficient
• Has a friendly and approachable demeanour.
• Has experience working in an administrative related role.
  
  

You will deliver accurate and efficient operational support across Apprenticeships & Workplace Learning, Professional Learning, Distance Learning, Subcontracting, Supported Internships, Higher Education, and exciting projects!

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us on [e-mail]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.