Operations Assistant

Southport and Formby Health; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Southport is seeking an enthusiastic Operations Assistant to support daily operations and administration for the Leadership Team. The successful candidate will manage reception duties, assist in training room management, and support IT and asset management. Ideal for someone with excellent communication skills and the ability to prioritize tasks. Full-time contract at £12.60 per hour.

Qualifications

• Able to prioritize work and complete essential actions.
• Good standard of general education.
• Excellent typing skills and computer literacy.

Responsibilities

• Manage reception duties including welcoming visitors and handling phone calls.
• Support training room management and setup.
• Assist in asset management and monitor IT equipment.

Skills

Good customer service

Excellent communication

Organizational skills

Education

Maths and English at Grade C GCSE or equivalent

Tools

GP Clinical Software, Emis

Job description

Job Summary

The Operations Assistant supports the smooth day-to-day back-office operations for both Southport and Formby GP Federation (SAFH) and Southport and Formby Primary Care Network (PCN).

We moved to new premises in Southport Business Park in early 2024 following a period of growth and now require a person who is enthusiastic and personable to assist in both the day to day operations of the new premises and as an admin support to the Leadership Team. No two days will be the same and we are looking for someone who enjoys a diversified role and is adaptable and organised. A friendly personality with a hands-on approach is paramount to this role.

The role is advertised as full-time, 37.50 hours, Monday to Friday, 8.30am-4.30pm.

If you have any questions regarding the role please contact Louise Sproat on .

Interviews will be held on Wednesday 20th August.

We look forward to receiving your application!

Main duties of the job

This role is a support role to the Leadership team of Southport and Formby Health and Southport and Formby Primary Care Network.

Duties Are Included In The Following Areas:

• Reception & communication - welcoming visitors, managing generic emails, incoming and outgoing post, dealing with incoming telephone calls
• Training & Meeting Rooms - support the Training Hub Manager in managing the training room, boardroom and small meeting room with bookings, meetings and providing equipment and refreshments
• Asset Management - managing stock and maintenance of IT equipment
• Supporting the Leadership Team to organise building maintenance and repairs as and when necessary by the appropriate contractor
• Manage stockroom supplies, bathroom and kitchen sundry items
• Generally support the Leadership Team in the organisation of workforce events and external bookings
• Provide ad-hoc administration support to the wider teams.
  
  

About Us

We are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby. Our member practices share resources to ensure that the services we offer are the best they can be and we work collaboratively with Southport and Formby Primary Care Network (PCN).

We currently offer a number of services, all of which have been created to enhance the delivery of healthcare services to the people of Southport and Formby. From providing extended hours GP access and a Community Cardiology Service, to training opportunities for healthcare professionals, we are constantly developing to ensure we are providing the best services for our local community.

We are looking for a friendly and adaptable person who would like to join our growing team and assist us in the day to day operations of Southport and Formby Health and Southport and Formby PCN.

"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team." - Nicola Ball, Governance Officer

Details

Date posted

29 July 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

B0192-25-0008

Job locations

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ

Job Description

Job responsibilities

A list of main tasks and duties are outlined below but are not exhaustive due to the evolving nature of this role and the associated services.

Reception

• Reception duties
• Answering the front door intercom
• Welcoming visitors, signing in/out & providing refreshments
• Support staff & visitor car parking management
  
  

Communications

• Management of incoming and outgoing postage
• Answering generic phone line & pass on messages
• Management of generic email inbox
• Be a champion of our intranet system, TeamNet, and support colleagues to use it effectively
  
  

Training & Meeting Room management

• Support the Training Hub Manager to manage the Training Room
• Support the Training Hub Manager and HR Manager with PLT events and Well-being activities
• Manage bookings of the 3x meeting rooms (Training Room, Boardroom & small meeting room)
• Setting up the 3x meeting rooms for different meetings as required
• Become a leading user of Meeting Room AV equipment and provide tech support to room users as needed
• Providing refreshments for meetings when appropriate
• Tidying up the rooms after meetings
• Management of meeting room, kitchen and stationery supplies such as flipchart paper, etc
  
  

Asset Management & IT

• Keep the Asset Register up-to-date and undertake routine asset register spot checks/full audits
• Manage the shared laptop stock & undertake maintenance to keep them in good working order
• Manage the signing in/out of generic laptops
• Manage stock of replacement basic office equipment (such as keyboards and headsets) and issue to staff if replacements are needed
  
  

Buildings Maintenance

• First point of contact for building maintenance queries, including liaison with Landlord, cleaning staff and contractors
• Provide support with office facilities maintenance such as waste management, printer maintenance, or contact with phone service provider
• Support the Governance Officer with routine checks and audits at both our main office situated on Wight Moss Way and our second site in Birkdale and keep records as needed, such as drinking water machine checks
• Organise routine planned maintenance, as well as unplanned maintenance/repairs as needed with appropriate contractors
• Manage office stock of consumables such as stationery, cleaning products, bathroom supplies and kitchen supplies
  
  

Supporting both the Operations & HR Manager

• Support the implementation of relevant buildings and facilities policies and procedures
• Assist with the organisation of events and any external bookings
• Carry out basic primary care reception duties which will include using GP Clinical Software, Emis, on ad-hoc occasions to cover periods of absence (all training will be provided)
• Ad-hoc administration support to the PCN Operation Manager as required
  
  

Job description

Job responsibilities

A list of main tasks and duties are outlined below but are not exhaustive due to the evolving nature of this role and the associated services.

Reception

• Reception duties
• Answering the front door intercom
• Welcoming visitors, signing in/out & providing refreshments
• Support staff & visitor car parking management
  
  

Communications

• Management of incoming and outgoing postage
• Answering generic phone line & pass on messages
• Management of generic email inbox
• Be a champion of our intranet system, TeamNet, and support colleagues to use it effectively
  
  

Training & Meeting Room management

• Support the Training Hub Manager to manage the Training Room
• Support the Training Hub Manager and HR Manager with PLT events and Well-being activities
• Manage bookings of the 3x meeting rooms (Training Room, Boardroom & small meeting room)
• Setting up the 3x meeting rooms for different meetings as required
• Become a leading user of Meeting Room AV equipment and provide tech support to room users as needed
• Providing refreshments for meetings when appropriate
• Tidying up the rooms after meetings
• Management of meeting room, kitchen and stationery supplies such as flipchart paper, etc
  
  

Asset Management & IT

• Keep the Asset Register up-to-date and undertake routine asset register spot checks/full audits
• Manage the shared laptop stock & undertake maintenance to keep them in good working order
• Manage the signing in/out of generic laptops
• Manage stock of replacement basic office equipment (such as keyboards and headsets) and issue to staff if replacements are needed
  
  

Buildings Maintenance

• First point of contact for building maintenance queries, including liaison with Landlord, cleaning staff and contractors
• Provide support with office facilities maintenance such as waste management, printer maintenance, or contact with phone service provider
• Support the Governance Officer with routine checks and audits at both our main office situated on Wight Moss Way and our second site in Birkdale and keep records as needed, such as drinking water machine checks
• Organise routine planned maintenance, as well as unplanned maintenance/repairs as needed with appropriate contractors
• Manage office stock of consumables such as stationery, cleaning products, bathroom supplies and kitchen supplies
  
  

Supporting both the Operations & HR Manager

• Support the implementation of relevant buildings and facilities policies and procedures
• Assist with the organisation of events and any external bookings
• Carry out basic primary care reception duties which will include using GP Clinical Software, Emis, on ad-hoc occasions to cover periods of absence (all training will be provided)
• Ad-hoc administration support to the PCN Operation Manager as required
  
  

Person Specification

Personal Qualities

Essential

• Be able to prioritise work and complete essential actions
• Deal with demands and remain calm under pressure
• Be able to work well in a team
• Manager own workload without direct supervision and use own initiative
• Have own transport to travel between two business sites in Southport and Birkdale
• DBS check
  
  

Experience

Essential

• Possess good computer and typing skills or relevant on the job experience
• Previous experience of handling confidential information
• Good typing skills
• Excellent written and verbal communication
• Excellent customer service and interpersonal skills
• Ability to use own judgement and common sense
  
  

Desirable

• Experience of working in a healthcare setting
• Experience of handling confidential information
  
  

Qualifications

Essential

• Good Standard of general education
• Maths and English at Grade C GCSE or equivalent
  
  

Person Specification

Personal Qualities

Essential

• Good Standard of general education
• Maths and English at Grade C GCSE or equivalent
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ

Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ

Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

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