Operations Assistant

TN United Kingdom; Motherwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Transportbranche sucht nach motivierten Mitarbeitern, die ein starkes Team unterstützen und sich auf hervorragenden Kundenservice konzentrieren möchten. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Teamgeist und persönliche Entwicklung gefördert werden. Die Aufgaben umfassen die Verwaltung von Kundenanfragen, die Sicherstellung der Einhaltung von Vorschriften und die Zusammenarbeit mit verschiedenen Abteilungen, um einen reibungslosen Ablauf zu gewährleisten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und in einem vielfältigen Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Starke Kundenbetreuung und Kommunikationsfähigkeiten sind erforderlich.
• Fähigkeit zur Entwicklung von Geschäftsbeziehungen ist wichtig.

Responsibilities

• Sicherstellen, dass die Kundenanforderungen für die Trailerflotte erfüllt werden.
• Verwaltung von Kunden- und Lieferantenanfragen sowie Rechnungen.

Skills

Kundenbetreuung

Kommunikationsfähigkeiten

Teamarbeit

Administrative Fähigkeiten

Computerkenntnisse

Job description

Opportunities we offer

If you are looking to work in an environment that values team spirit, prioritizes staff safety, and encourages skill development, then we have many opportunities available throughout Europe.

At TIP Trailer Services, we invest in the latest IT technology and training, ensuring you have the right equipment and skills to serve our customers effectively.

Are you passionate about supporting a world-class team and focusing on 100% customer satisfaction? If so, TIP offers a great opportunity for you.

Responsibilities:

1. Compliance
2. Ensure customer servicing requirements are met for short-term and long-term trailer fleets, including updating system documentation and driving compliance.
3. Liaise with vendors and TIP branches to organize trailer servicing and validate service sheets.
4. Administration
5. Raise work orders and purchase orders to external vendors.
6. Conduct yard checks and validation.
7. Process rebills raised by TIP and obtain order numbers for damages or repairs.
8. Handle customer and vendor invoice queries.
9. Manage new account inquiries for rental and third-party customers.
10. Ensure fleet tagging and comments are correctly entered.
11. Liaise with DVSA to arrange MOT bookings and administer through to rebilling.
12. Handle warranty processing.
13. Validate technicians' time daily.
14. Provide excellent customer service aligned with TIP values.
15. Conduct customer visits as required.
16. Rental (if required)
17. Organize customer sourcing from request to on hire and off hire.
18. Adhere to company policies on trailer rental, vehicle check-in/out, and parking management.
19. Environmental, Health & Safety (EHS)
20. Perform daily walk-arounds of offices, yard, and workshop to identify EHS issues.
21. Participate in EHS monthly meetings.
22. Perform additional duties as requested by line management, within your capabilities.

Note: The above duties are not exhaustive and may change with future developments or as directed by your supervisor or manager.

Qualifications/Requirements:

• Strong customer care and communication skills.
• Ability to develop business relationships.
• Good telephone manner.
• Computer literacy with sound administrative skills.
• Ability to work effectively as part of a team.

TIP Trailer Services operates in over 136 locations across 17 European countries and Canada, offering diverse employment opportunities. We are an equal opportunity employer committed to workforce diversity and encourage applications from all qualified individuals.