Operations Assistant

MARTIN RANDALL TRAVEL; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

An innovative travel company seeks a bright and enthusiastic Italian-Speaking Operations Assistant to join its Operations team in London. Primary responsibilities include booking travel arrangements, collaborating with suppliers, and managing client queries. Ideal candidates will possess excellent English communication skills and an undergraduate degree, alongside a keen interest in the arts. The position offers a competitive salary and a range of benefits.

Benefits

22 days annual leave plus bank holidays

Museum membership

Training and development opportunities

Pension contribution

Health and travel insurance

Qualifications

• Efficient and flexible with proven ability to work to deadlines.
• Knowledge of classical music, art, architecture, archaeology.

Responsibilities

• Booking hotels, transport, and restaurants.
• Collaborating with suppliers and briefing tour leaders.
• Answering client queries and taking bookings.
• Costing tours and updating the database.

Skills

Fluent in Italian

Excellent spoken and written English

Detail-oriented

Client-focused

Education

Undergraduate degree (or equivalent)

Job description

Italian-Speaking Operations Assistant

Martin Randall Travel is one of the most innovative travel companies in the world. We are looking for a bright and enthusiastic linguist or humanities graduate to join our Operations team working on our many and varied tours and early music festivals. This is a stimulating role and would suit someone who is client-focused, good at detail, has an interest in the arts, and is prepared for some travel, in the UK and overseas.

We are seeking a fluent Italian speaker.

The role:

• Booking hotels, transport (flights, trains, coaches), restaurants, visits.
• Collaborating with suppliers (ground handlers, museums, box offices, local guides, private homes, gardens, archaeological sites, churches, wine producers).
• Briefing the tour leaders; compiling their documents; giving feedback.
• Answering the phone to clients, helping with their queries, checking availability, taking bookings.
• On our music festivals:contracting artists, sourcing venues, chartering ships, dealing with lighting technicians and caterers.
• Costing tours; keeping to budget.
• Updating our database; working with our website.
• Keeping reading lists, background information, and online resources up-to-date.
• Proofing client documents, brochure text and website content.
• Attending client events and tour managing; travelling to prospect hotels and attend trade fairs.

Requirements:

• Excellent spoken and written English (mother tongue standard).
• Undergraduate degree (or equivalent), ideally with one year’s office experience.
• Additional language skills including Italian.
• Efficient and flexible with proven ability to work to deadlines and pay attention to detail.
• Knowledge of, and genuine interest in, the arts (classical music, art, architecture, archaeology).

Location:Chiswick, London, with the possibility of some remote working.

Salary:£28,000 per annum plus benefits,including 22 days annual leave (plus bank holidays), museum membership, training and development opportunities, pension contribution and health and travel insurance.

Start date:October 2025.

To apply, e-mail your covering letter and CV via the button belowwith the subject as 'Operations Assistant'.