Operations Assistant

Experience Education; Farnham Common; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Opportunities to travel overseas

25 days of annual leave plus public holidays

Access to extensive online learning resources

In-house training opportunities

Various employee discounts

Job summary

A travel organization is seeking a reliable Seasonal Operations Assistant to support overnight operations during peak travel times. The ideal candidate will work a 3 on, 3 off night shift rota, ensuring smooth operations and clear communication with teams and parents. Responsibilities include monitoring incidents and providing necessary support. Benefits include opportunities for travel, training, and employee discounts. This is an office-based role located in Farnham Common, UK.

Qualifications

• Able to commit to night shifts on the 3 on, 3 off rota.
• Well organised and able to manage several tasks at once.
• Reliable and able to work independently at night.

Responsibilities

• Support teams travelling overnight during the busiest time of the year.
• Monitor ongoing operations and deal with incidents or unexpected problems.
• Communicate clearly with parents, internal teams, and external partners.

Skills

Strong communication skills

Problem-solving skills

Organisational skills

Attention to detail

Job description

World Challenge

For almost 40 years, World Challenge has been creating powerful personal development opportunities for young people through experiential travel. Working in close partnership with schools, we design and deliver student-led expeditions and immersive learning experiences across the globe.

Through challenge, responsibility and reflection, young people develop confidence, perspective and the ability to articulate who they are and what they are capable of, with impact that lasts well beyond the journey itself. World Challenge is part of the Experience Education Student Travel Group.

The role

We are looking for a reliable and motivated person to join our team as a Seasonal/Temporary Operations Assistant. This is an office-based job, working night shifts during our busiest travel period. You will help make sure our overnight operations run smoothly and respond quickly to any urgent issues.

• Contract: Seasonal/Temporary
• Location: Office-based
• Shifts: Night shifts, 10.5 hours each
• Pattern: 3 nights on, 3 nights off
• Total commitment: Minimum 13 shifts (136.5 hours)
• Main working period: Late June to early August
• Additional work: You may be offered extra night shifts, weekend daytime cover, or occasional support at other times, depending on business needs and your availability.

What You’ll Be Doing

• Support teams travelling overnight during the busiest time of the year
• Monitor ongoing operations and deal with incidents or unexpected problems
• Communicate clearly with parents, our internal teams, and external partners
• Keep accurate records and follow our procedures
• Make sure daytime teams receive clear and complete handovers

What We Are Looking For

• Able to commit to night shifts on the 3 on, 3 off rota
• Strong communication and problem-solving skills
• Well organised and able to manage several tasks at once
• Quick to respond to changing priorities and situations
• Reliable, pay attention to detail, and able to work independently at night

Some Of The Benefits

• Opportunities to travel overseas on familiarisation trips
• 25 days of annual leave plus public holidays (Pro rated)
• Global recognition and reward programme
• Access to extensive online learning resources
• In-house training opportunities
• Regular social events
• Various employee discounts and offers, including discounted trips with our brands

Diversity and inclusion

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

Experience Education Student Travel Group

World Challenge is a part of the Experience Education Student Travel Group, a collective of specialist brands dedicated to delivering exceptional and memorable travel experiences for schools and groups. Our specialist brands include TravelBound, SkiBound, World Challenge, JCA, Edwin Doran and MasterClass, and they operate across 5 unique travel categories: curriculum tours, ski trips, expeditions, UK activity centres and sports tours.