Operations Assistant

JR United Kingdom; Cheltenham; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A dynamic company specializing in sustainable merchandise is seeking an Operations Assistant. You will process client orders, manage customer relationships, and support finance tasks. This role offers growth opportunities in a fast-paced environment, with a commitment to sustainability and inclusivity.

Benefits

Westfield Health cash plan

Auto-enrol pension plan

Hybrid working

Volunteering days

Qualifications

• Experience in customer service and/or production management.
• Interest in sustainability issues.
• Proactive attitude with ability to perform under tight deadlines.

Responsibilities

• Process client orders and maintain communication with clients.
• Provide finance support by uploading invoices and managing discrepancies.
• Manage customer webstores and monitor stock levels.

Skills

Customer Service

Organisational Skills

Multitasking

Sustainability Knowledge

Proficiency in Excel

Job description

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Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Operations Assistant

Job Location:Hybrid, with 1 day a week in central London (Old Street)

Hours: 08:30 – 17:00

About Project Merchandise:Project Merchandise was founded to help brands incorporate sustainable branded merchandise into their campaigns. We believe greener merch is better merch, so we source only the most eco-friendly branded products. To lessen the impact of branding, all items are curated based upon a set of responsible values.

These philosophies are the kind of thinking that helped us become a B Corp, part of a network committed to using business as a force for good.

We’re making an impact and growing fast as a result. We’re now looking for an Operations Assistant who wants to do the same.

This is an opportunity to join a dynamic, disruptive business with big ambitions, and to be a part of its early expansion. The role will give the successful applicant the chance to develop their skills and to progress as the business continues its growth.

JobOverview:The Operations Assistant will be responsible for processing and managing client orders from start to finish. In addition, they will also provide support to the Finance and Sales functions with administrative tasks.

What You’ll Do:

Client Orders

·Process client orders.

·Obtain artwork proof approval from clients.

·Keep clients up to date on order progress - communicating effectively and efficiently via phone and email to maintain relationships.

·Answer any questions from clients about their orders.

·Liaise with suppliers to ensure orders are delivered in a timely manner.

·Resolve any non-conformances swiftly and effectively.

·Be responsible for managing customer webstores by monitoring stock levels, adding new products when requested and arranging deliveries.

Finance Support

·Upload supplier invoices onto Xero.

·Make sure supplier invoices match purchase orders and work with Sales and Production team colleagues to resolve any differences.

·Raise and send customer invoices

·Add new customer and supplier details onto Xero.

Additional Responsibilities

·Complete BPMA Level 1 training.

What You’ll Need:

·Experience in customer service and / or production management

·An interest in or working knowledge of sustainability issues

·Strong organisational and multitasking skills

·Proficiency in Excel

·A proactive and upbeat attitude

·The drive and ability to perform under tight deadlines

·A startup mentality with a bias to action and the ability to thrive in a fast-paced environment

·Willingness to learn and become an industry expert

Company Benefits:

·Westfield Health cash plan for everyday healthcare

·Auto-enrol pension plan with company matching up to 3%

·Hybrid working

·Volunteering days

Project Merchandise is dedicated to building a culturally diverse workforce and is committed to equality of opportunity. We welcome applications from all individuals, regardless of background, opposing the discrimination of any employee or job applicant on the grounds of any protected characteristic.