Operations Apprentice Lloyds British

Speedy Hire Plc; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

An engineering services company is seeking an Operational Apprentice to kickstart a career in operations and administration. This apprenticeship offers hands-on experience across administration and operational functions, earning a Level 3 Business Administration qualification. Ideal candidates will have GCSEs in English and Maths and possess strong communication skills. The position is based in Whitehaven, offering valuable training and career progression opportunities.

Benefits

Life assurance

Pension Scheme

26 days holiday (plus bank holidays)

Free onsite parking

95% staff discount across the Speedy brand

Qualifications

• Dedicated and enthusiastic apprentice who meets the education requirements.
• Ability to maintain confidentiality.
• Willingness to learn, adapt, and take on new challenges.

Responsibilities

• Support administrative and operational tasks for excellent service delivery.
• Handle phone calls, emails, and customer inquiries professionally.
• Maintain accurate records and databases.

Skills

Strong written and verbal communication skills

Excellent attention to detail

Confident using Microsoft Office (Word, Excel, Outlook)

Professional, customer-focused attitude

Education

GCSE Grade 4 or above in English and Maths

Job description

Location: Whitehaven
Contract Type: Apprenticeship (Level 3 Business Administration)
Business Entity: Lloyds British (part of the Speedy Group)
Grade: 1

Are you looking to kickstart your career in operations and administration while earning a nationally recognised qualification?
This is an exciting opportunity for a motivated and ambitious individual to join Lloyds British, part of the Speedy Group, as an Operational Apprentice.

You'll gain valuable hands-on experience across administration, sales support, and operational functions, while working towards a Level 3 Business Administration Apprenticeship. This role is a fantastic springboard into a future career in operations, technical services, or commercial roles within a respected engineering services business.

What You'll Do

As an Operational Apprentice, you will support both administrative and operational tasks to ensure excellent service delivery for our customers. Your responsibilities will include:

• Providing general administrative support (data entry, filing, scanning, document preparation)

• Handling phone calls, emails, and customer enquiries professionally

• Scheduling and coordinating meetings, including preparing minutes and supporting materials

• Maintaining accurate records, databases, and filing systems

• Assisting with post, deliveries, and collections (using the company Transit Pickup Truck - training provided)

• Preparing accurate quotations from approved supplier lists and sending them to customers

• Supporting sales and service teams with documentation and enquiries

• Liaising with internal teams and external stakeholders for smooth service delivery

• Gaining exposure to workshop operations, including identifying lifting equipment components and assisting in activities (training provided, including Forklift Truck operation)

• Assisting with reports, presentations, and sales proposals

• Taking responsibility for your own learning and development as part of the apprenticeship program

What We're Looking For

We're seeking a dedicated and enthusiastic apprentice who meets the following requirements:

• GCSE Grade 4 or above in English and Maths (essential)

• Strong written and verbal communication skills

• Excellent attention to detail and organisational skills

• Confident using Microsoft Office (Word, Excel, Outlook)

• A willingness to learn, adapt, and take on new challenges

• Ability to work both independently (with supervision) and as part of a team

• Professional, customer-focused attitude

• Interest in engineering, operations, or sales as a career path

• Ability to maintain confidentiality

What You'll Gain

• A Level 3 Business Administration Apprenticeship qualification

• Hands-on experience across administration, sales support, and operations

• Training in technical and operational processes (including Forklift Truck operation and handling lifting equipment components)

• Exposure to sales processes, from preparing quotations to customer relationship management

• A clear career pathway within Lloyds British and the Speedy Group - with opportunities to progress into operations, engineering, or commercial roles

What We Offer

• Life assurance

• Pension Scheme

• 26 days holiday (plus bank holidays)

• Free onsite parking

• Canteen facilities

• 95% staff discount across the Speedy brand

• My Staff Shop: discounts and offers across many suppliers

• Green Commute Initiative: cycle-to-work scheme

• PAM Employee Assistance Programme (EAP): free and confidential support and counselling covering wellbeing, legal, financial, and personal matters

Additional Information

• Speedy reserves the right to close vacancies earlier than the listed date if we receive a high level of applications. To be considered, we recommend applying promptly.

• Some roles within The Speedy Group UK&I may require a DBS, credit, or security clearance check.

• The Speedy Group is an equal opportunities employer, embracing diversity and fostering an inclusive environment for all.

• All roles require proof of the legal right to work in the UK before employment commences.

Learn more about our ESG and inclusion policies:
https://www.speedyservices.com/esg/governance

Apply now and take the first step in your career with Lloyds British and the Speedy Group!