Operations Apprentice Belfast

DHL Germany; Belfast; On-site; GBP 18,000 - 24,000; Full time

Job summary

Become an Operations Apprentice with a leading international logistics provider in Belfast, where you will develop essential skills to manage freight movement and support customers’ logistics needs. This fixed-term contract offers a clear pathway to a permanent role, along with competitive pay and valuable industry qualifications.

Benefits

Competitive salary with incremental increases

Potential for permanent role upon successful completion

Benefits comparable to permanent employees

Qualifications

• 5 GCSE passes including English, Maths, and ICT preferred.

Responsibilities

• Develop relationships with customers and manage logistics movements.
• Respond promptly to customer inquiries and adhere to compliance procedures.
• Ensure accurate job files and maintain KPIs.

Skills

Customer Relationship Management

Compliance Adherence

Documentation Management

Education

5 GCSE passes including English, Maths, and ICT

Job description

DGF UK JOB VACANCY

Operations Apprentice – Belfast

As an Operations Apprentice, you will develop towards becoming an International Freight Forwarder, with the goal of managing or supporting our Customers’ logistics by arranging the movement of Freight via Air, Ocean, or Road. This includes Exporting and Importing Goods from and to the UK and worldwide.

Key Activities:

• Develop relationships with customers (internal/external)
• Respond promptly and professionally to all customer enquiries
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies
• Collaborate with DGF departments on freight planning and coordination
• Liaise with DGF Transport & Warehouse teams and overseas offices on planning and coordination
• Maintain mandatory KPIs through the Company’s Freight Forwarding system
• Use Company systems to create, manage, and maintain freight movements
• Update the customer complaints system with all required inputs
• Ensure interactions comply with DPDHL Code of Conduct and other compliance requirements (e.g., anti-corruption)
• Contribute to the ‘First Choice’ continuous improvement program
• Participate in monthly team briefings and weekly performance meetings
• Complete all statutory and mandatory training as required

Skills, Experience & Educational Qualifications:

• 5 GCSE passes including English, Maths, and ICT preferred

What do we offer?

The Apprenticeship is a 24-month fixed-term contract, with the potential to move into a permanent role within the company, subject to vacancy availability and the selection process. We offer a competitive salary with incremental increases and benefits comparable to those of permanent employees.

Apprenticeship Qualifications:

Upon successful completion of the apprenticeship, apprentices will earn the following qualification:

• Customer Service Level 2