Operations and Technical Team Leader

West Northamptonshire Council; Northampton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to join their Operations team. In this pivotal role, you will manage a dedicated team of professionals, ensuring accurate processing of pension entitlements while maintaining high performance standards. You will have the opportunity to develop your skills in a supportive environment that values initiative and attention to detail. The organization is committed to making a positive impact on the community, providing a range of benefits and flexible working options to support your work-life balance. If you are ready to take on a rewarding challenge and contribute to the well-being of your local area, this position is perfect for you.

Benefits

Generous annual leave entitlement

Cycle to Work scheme

Local Government Pension Scheme

Employee discounts

Car Lease scheme

Payment of professional subscription

Employee Assistance Programme

Commsave membership

Ongoing training and development

Flexible working options

Qualifications

• Proven experience in the Local Government Pension Scheme and similar roles.
• Strong communication and analytical skills to address pension issues.

Responsibilities

• Manage a team ensuring accurate pension benefit calculations.
• Deliver high performance and meet deadlines in a fast-paced environment.

Skills

Communication Skills

Analytical Skills

Time Management

Attention to Detail

Education

Experience in Local Government Pension Scheme

Experience in a similar role

Tools

MS Office

Altair

ERP Systems

Job description

The Pensions Service is looking for a highly motivated individual to join our Operations team as a Team Leader. You will be responsible for a team of up to 10 members of staff providing information to members of the Local Government Pension Scheme about pension scheme entitlements within set performance standards.

You will ensure benefits are calculated accurately and are processed in line with the agreed processes, SLA/administration strategy and relevant legislation and that appropriate audit trails are complied with. We are a very friendly team and there is plenty of opportunity for development within the Pensions Service.

If you have any queries, please contact [e-mail]

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme via Tusker.
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Commsave - Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more!
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that is genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

The Operations and Technical Team Leader role sits within the Operations Team and is responsible for the management and delivery of an effective team within the Pension’s Service through performance management to ensure work is completed to timescales. This fast-paced customer-facing role is critical to ensure casework is either dealt with immediately at the point of contact or is efficiently allocated to the appropriate casework team. Please see job description for further information about what this role involves.

About you

You’ll need previous experience of working within the LGPS and ideally experience in a similar role. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists.

Initiative and ability to plan and organise time and resources to ensure that own, team and service deadlines and agreed targets are met, delivering high levels of performance under changing conditions, tasks, responsibilities or people. High attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources. Previous experience using Altair and/or ERP is advantageous. Please see person specification for a full list of essential and desirable criteria.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.

West Northants Council, where careers thrive.