Operations and Systems Manager

Mindful Chef Ltd.; Redditch; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Job summary

Mindful Chef Ltd. is seeking an Operations and Systems Manager to own the day-to-day performance of warehouse and production, using data and process scrutiny to keep the site running safely, efficiently and to service levels.

You'll lead on safety culture, GMP standards, and continuous improvement, partnering with Engineering and Supply Chain to resolve root causes and implement standard work. This hands-on role requires a metrics-driven mindset, visible leadership on the shop floor, and a focus

Qualifications

• Proven experience leading warehouse and production operations.
• Track record of improving throughput and reducing waste.
• Ability to build systems and standard work.
• Strong data-driven, problem-solving mindset.

Responsibilities

• Own day-to-day delivery of production plans safely, efficiently, and to spec.
• Run daily operational reviews across Production, Engineering, Technical, Supply Chain and Customer Services.
• Process production files and system data accurately and on time.
• Oversee corporate customer operational processing and daily execution.
• Ensure operational readiness for peak and seasonal demand.
• Lead by example on safety culture; keep SOPs and Safe Working Procedures current, effective, and followed.
• Coordinate retraining where standards slip.
• Maintain GMP, hygiene, and food safety standards.
• Own hazard reporting, risk assessment, and prompt resolution.
• Manage contractor/visitor safety and Permit to Work activity with Engineering.
• Lead incident investigations through to corrective action.
• Own line performance and throughput - speeds, pick accuracy, error rates - as core, tracked metrics, not lagging indicators.
• Drive productivity and labour utilisation improvements across all operational areas.
• Monitor KPIs, spot trends early, and act on them before they become problems.
• Identify and remove bottlenecks through structured problem-solving.
• Improve warehouse layout and flow to reduce waste and travel time.
• Lead implementation of new operational processes and change management.
• Maintain warehouse standards, cleanliness, and organisation.
• Support teams with stock accuracy - counts, packaging, inventory reconciliation.

Skills

Operations leadership

KPIs & metrics

Process improvement

Supply chain coordination

Strong communication

On-site leadership

Job description

Where Growth has no Leash

More Than Just A Job

As a proud B-Corp we focus on using business as a force for good. We do this by balancing out people and planet with profit. For every Mindful Chef recipe box bought we donate the equivalent of a school meal to a child in a less developed country (over 20 million meals donated and counting...) and we have also pledged to go Net Zero by 2030 but there are so many other initiatives that we would love to tell you about!

About the role

What we are looking for

Working with 2 other operations managers, this person will own the day-to-day performance of warehouse and production operations, using data and process scrutinisation to keep the site running safely, efficiently, and consistently - while hitting the service levels customers expect.

This is a hands-on, metrics-driven role, accountable for line efficiency, throughput, and cost control across production, fulfilment, quality, food safety, and health & safety. Working closely with Engineering, Supply Chain and Continuous Improvement, this role digs into root causes, resolves issues fast, and builds systems and standard work that make improvements stick.

We're looking for someone who's genuinely energised by operational excellence, the kind of person who can't walk past a line without mentally calculating throughput, who tracks their own KPIs for fun, and who'd rather fix the process than firefight the same problem twice. A visible leader on the shop floor, the Operations and Systems Manager develops people, removes barriers to flow, and builds a culture of accountability, disciplined record-keeping, and continuous improvement.

Working Schedule: Sunday - Thursday, 9am-6pm - onsite

You will

Operational Leadership

• Own day-to-day delivery of production plans - safely, efficiently, and to spec.
• Run daily operational reviews and coordinate priorities across Production, Engineering, Technical, Supply Chain and Customer Services.
• Process production files and system data accurately and on time.
• Oversee corporate customer operational processing and daily execution.
• Ensure operational readiness for peak and seasonal demand.

Health, Safety & Compliance

• Lead by example on safety culture; keep SOPs and Safe Working Procedures current, effective, and followed.
• Coordinate retraining where standards slip.
• Maintain GMP, hygiene, and food safety standards,
• Own hazard reporting, risk assessment, and prompt resolution.
• Manage contractor/visitor safety and Permit to Work activity with Engineering.
• Lead incident investigations through to corrective action.

Operational Performance & Line Efficiency

• Own line performance and throughput - speeds, pick accuracy, error rates - as core, tracked metrics, not lagging indicators.
• Drive productivity and labour utilisation improvements across all operational areas.
• Monitor KPIs, spot trends early, and act on them before they become problems.
• Identify and remove bottlenecks through structured problem-solving.
• Improve warehouse layout and flow to reduce waste and travel time.
• Lead implementation of new operational processes and change management.

Logistics & Warehouse

• Maintain warehouse standards, cleanliness, and organisation.
• Support teams with stock accuracy - counts, packaging, inventory reconciliation.