Operations and Supply Chain Manager

Veblen International; Pathhead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading beauty brand is seeking an experienced Operations and Supply Chain Manager. This pivotal role involves leading the entire supply chain lifecycle and optimizing operations to support growth. You will work directly with the CEO and ensure excellent service across B2B and B2C channels, making a significant impact on the brand's mission-driven efforts.

Qualifications

• Experience in supply chain/logistics, ideal within beauty or FMCG.
• Deep understanding of global logistics and trade compliance.
• Proficiency in Unleashed, Shopify and Excel (PivotTables, formulas).

Responsibilities

• Lead planning, procurement, warehousing and manufacturing coordination.
• Manage supplier relationships and ensure timely, cost-effective stock replenishment.
• Coordinate import/export logistics, customs clearance and compliance.

Skills

Analytical

Proactive

Cross-functional communication

Commercially savvy

Tools

Unleashed

Shopify

Excel

Job description

We are currently recruiting for a purpose-led beauty brand with a growing global footprint. They are looking for an experienced and detail-focused Operations and Supply Chain Manager to join their team. This is a key opportunity to lead end-to-end supply chain functions in a high-growth environment, driving operational efficiency across their business.

A UK-born, award-winning haircare brand committed to clean, conscious beauty. Their products are designed to support textured hair using nature-powered, science-backed solutions. With a loyal customer base in over 70 countries, including France, Germany, the Netherlands, and Spain, they are on a mission to make textured haircare simpler, smarter, and more sustainable.

As Operations and Supply Chain Manager, you will report directly to the CEO and lead the entire supply chain lifecycle—from demand planning and purchasing to 3PL coordination, compliance, and fulfilment. This role will be central to maintaining excellent service levels across B2B and B2C channels, and optimising operations to support ongoing growth.

RESPONSIBILITIES
Supply Chain
Lead planning, procurement, warehousing, and manufacturing coordination.
Forecast demand using data from e-commerce and inventory systems.
Manage supplier relationships and ensure timely, cost-effective stock replenishment.
Monitor inbound deliveries and perform stock reconciliations.

Logistics & Fulfilment
Own the relationship with 3PL partners, ensuring SLAs are met.
Oversee fulfilment and returns for both DTC and wholesale customers.
Track and improve logistics KPIs including accuracy, returns, and cost-per-order.
Review warehouse and freight costs regularly and implement savings initiatives.

Freight & Compliance
Coordinate import/export logistics, customs clearance, and documentation.
Ensure compliance with global shipping standards and regulations.

Reporting & Process Optimisation
Build reporting tools to track inventory, costs, and performance.
Present clear insights and adjust forecasts and plans accordingly.
Identify and implement improvements to enhance efficiency and scale.

EXPERIENCE REQUIREMENTS
Experience in supply chain/logistics, ideally within beauty, FMCG, or e-commerce.
Deep understanding of global logistics and trade compliance.
Proficiency in platforms like Unleashed, Shopify, and Excel (PivotTables, formulas).
Analytical, proactive, and a strong cross-functional communicator.
Commercially savvy and passionate about improving operational outcomes.

If you’re excited to bring structure and strategy to a mission-driven beauty brand, and you thrive in fast-paced environments where your impact is visible, we’d love to hear from you. Apply now to be part of a brand making a meaningful difference in the world of haircare.