Job Profile
The Operations and Sales Support Coordinator plays a pivotal role in coordinating and supporting all functions of Francois Offshore Catering (FOC), including operations, marketing, tenders, administration and contract management.
With a strong focus on operational excellence, communication, and continuous improvement, the coordinator plays a proactive role in streamlining workflows, enhancing service delivery, and supporting growth and commercial initiatives. Acting as a central liaison between teams and stakeholders, the position is critical in maintaining efficiency, consistency, and high standards across Francois Offshore Catering.
Key Responsibilities
- Marketing & Communications
- Collaborate with the NMG marketing team to coordinate and collate text and photos for LinkedIn campaigns, ensuring alignment with Francois’ campaign calendar and brand objectives
- Manage the "Card of the Quarter" award for LinkedIn campaigns
- Conduct market research, including competitor analysis and market share insights, to inform strategic decision-making
- Support the Bid Manager in organising prospective and client events, ensuring seamless execution and alignment with business development goals
- Bids & Tenders
- Proofread tenders and work in collaboration with the Bid Manager to ensure an accurate and efficient tender process.
- Develop case studies and gather client testimonials to strengthen bid responses, referencing best practice
- Conduct Dunn & Bradstreet Checks and World Checks for all bids and proposals
- Manage and update FPAL, SEAQUEL databases to maintain accurate supplier information
- Support with any Requests for Information (RFI) and quotations (RFQ)/Expression of Interest (EOI)
- Operations
- Manage and coordinate internal mobilisation meetings for new business
- Schedule meetings and update the action tracker for mobilisation/transition meetings and follow up until all actions are closed out
- Provide support to operations by formatting Quarterly Business Review slides
- Complete and coordinate all internal onboarding forms for new business
- Manage the offshore contact list for the business every quarter
- Collate and format the offshore quarterly Customer Feedback Forms
- Document all actions from the operations meetings, then follow up to ensure all actions are completed
- Manage the Go Gift account for voucher awards for the crew
- Develop and maintain the SharePoint ‘Chef’s Corner’ page with support from the Operations team
- Continuously develop a thorough understanding of all contracts, making sure we deliver according to the contract scope and agreed terms
- Support operations with ad hoc analysis and presentation for clients
- Administration
- Act as the primary liaison for office services, including stationery, supplies, catering, and facilities, proactively identifying opportunities to enhance office operations
- Contract & Compliance Management
- Manage Contract Eagle, ensuring all contracts and amendments are uploaded and accurately maintained
- Maintain and update the Francois Key Term document for existing business terms and conditions
- Process Improvement & Systems
- Utilise Nintex Promapp to document, monitor, and improve business processes, ensuring operational consistency and efficiency. Progress towards a Champion role to lead training, promote best practices, and support continuous improvement initiatives
- Work with Business Improvement Transformation Team (BITT) team internally to support wider FOC team with process improvements and digitalisation.
Candidate Requirements:
- Substantial experience within in a related role
- Knowledge of offshore catering operations and industry regulations
- Understanding of contract management and tendering processes
- Proficiency in using a process mapping software would be desirable
- Experience working with MS office packages including word, excel and outlook.
- Excellent interpersonal and communication skills
- Understanding and awareness of client relationship management (CRM) software and systems.
- Ability to manage operational challenges independently
- Strong organisational and administrative skills
- Ability to manage multiple tasks and prioritise effectively
- Any ad-hoc tasks relating to operations and sales as and when require
- Experience in logistics, procurement or sales support would be preferred.