Operations and Sales Support Coordinator

Francois Offshore Catering; Aberdeen City; On-site; GBP 30,000 - 45,000; Full time

Job summary

Francois Offshore Catering seeks an Operations and Sales Support Coordinator to streamline operations and enhance service delivery. The ideal candidate will have substantial experience in logistics, a strong grasp of contract management, and excellent communication skills. The role involves coordinating marketing efforts, managing bids, and supporting the operational team while ensuring compliance is maintained.

Qualifications

• Substantial experience within a related role.
• Understanding and awareness of client relationship management systems.
• Ability to manage operational challenges independently.

Responsibilities

• Coordinate marketing campaigns and manage bids and tenders.
• Support operations and document processes.
• Act as the primary liaison for office services and compliance management.

Skills

Interpersonal skills

Communication skills

Organisational skills

Administrative skills

Problem solving

Education

Experience in logistics, procurement or sales support

Knowledge of offshore catering operations

Understanding of contract management and tendering processes

Tools

MS Office

Process mapping software

CRM software

Job description

Job Profile

The Operations and Sales Support Coordinator plays a pivotal role in coordinating and supporting all functions of Francois Offshore Catering (FOC), including operations, marketing, tenders, administration and contract management.

With a strong focus on operational excellence, communication, and continuous improvement, the coordinator plays a proactive role in streamlining workflows, enhancing service delivery, and supporting growth and commercial initiatives. Acting as a central liaison between teams and stakeholders, the position is critical in maintaining efficiency, consistency, and high standards across Francois Offshore Catering.

Key Responsibilities

• Marketing & Communications
• Collaborate with the NMG marketing team to coordinate and collate text and photos for LinkedIn campaigns, ensuring alignment with Francois’ campaign calendar and brand objectives
• Manage the "Card of the Quarter" award for LinkedIn campaigns
• Conduct market research, including competitor analysis and market share insights, to inform strategic decision-making
• Support the Bid Manager in organising prospective and client events, ensuring seamless execution and alignment with business development goals

• Bids & Tenders
• Proofread tenders and work in collaboration with the Bid Manager to ensure an accurate and efficient tender process.
• Develop case studies and gather client testimonials to strengthen bid responses, referencing best practice
• Conduct Dunn & Bradstreet Checks and World Checks for all bids and proposals
• Manage and update FPAL, SEAQUEL databases to maintain accurate supplier information
• Support with any Requests for Information (RFI) and quotations (RFQ)/Expression of Interest (EOI)

• Operations
• Manage and coordinate internal mobilisation meetings for new business
• Schedule meetings and update the action tracker for mobilisation/transition meetings and follow up until all actions are closed out
• Provide support to operations by formatting Quarterly Business Review slides
• Complete and coordinate all internal onboarding forms for new business
• Manage the offshore contact list for the business every quarter
• Collate and format the offshore quarterly Customer Feedback Forms
• Document all actions from the operations meetings, then follow up to ensure all actions are completed
• Manage the Go Gift account for voucher awards for the crew
• Develop and maintain the SharePoint ‘Chef’s Corner’ page with support from the Operations team
• Continuously develop a thorough understanding of all contracts, making sure we deliver according to the contract scope and agreed terms
• Support operations with ad hoc analysis and presentation for clients

• Administration
• Act as the primary liaison for office services, including stationery, supplies, catering, and facilities, proactively identifying opportunities to enhance office operations

• Contract & Compliance Management
• Manage Contract Eagle, ensuring all contracts and amendments are uploaded and accurately maintained
• Maintain and update the Francois Key Term document for existing business terms and conditions

• Process Improvement & Systems
• Utilise Nintex Promapp to document, monitor, and improve business processes, ensuring operational consistency and efficiency. Progress towards a Champion role to lead training, promote best practices, and support continuous improvement initiatives
• Work with Business Improvement Transformation Team (BITT) team internally to support wider FOC team with process improvements and digitalisation.

Candidate Requirements:

• Substantial experience within in a related role
• Knowledge of offshore catering operations and industry regulations
• Understanding of contract management and tendering processes
• Proficiency in using a process mapping software would be desirable
• Experience working with MS office packages including word, excel and outlook.
• Excellent interpersonal and communication skills
• Understanding and awareness of client relationship management (CRM) software and systems.
• Ability to manage operational challenges independently
• Strong organisational and administrative skills
• Ability to manage multiple tasks and prioritise effectively
• Any ad-hoc tasks relating to operations and sales as and when require
• Experience in logistics, procurement or sales support would be preferred.