Operations and Resourcing Assistant

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

The Resourcing and Operations team are responsible for the oversight of the resourcing model for the department which enables effective planning of the appropriate resource on the required projects. Key areas include responding to requests for changes in resource requirements in a timely manner by proposing possible solutions or escalating where appropriate. As well as longer term resourcing support to identify shortfalls, capacity, resolve clashes and improve efficiencies.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

Overview

• To assist with the coordination of resourcing for Financial Services Audit. The role of Operations and Resourcing Assistant will focus on the allocation and prioritisation of resourcing needs for the audit department including editing resourcing requests from multiple stakeholders across the FS Audit. The role will include day-to-day tasks, project work and ad hoc requests.

The role is an important part of FS Audit to provide an efficient, effective and professional resourcing coordination model to the team to deliver quality output.

• The resourcing and operations team are responsible for the oversight of resourcing model for FS Audit which enables effective planning of the appropriate resource on the required projects. Key areas include responding to requests for changes in resource requirements in a timely manner by proposing possible solutions or escalating where appropriate. Longer term resourcing support to identify shortfalls, capacity, resolve clashes and improve efficiencies.

Responsibilities

• Resourcing coordination to action resourcing request and changes on DayShape
• Responsible for the day-to-day requests of team managers regarding resourcing allocation, prioritisation, managing of college, study, exam and training time as well as annual leave and CSR days
• Working closely with the Professional Qualifications team to ensure a clear understanding of the professional qualification requirements across multiple study paths
• Action ad-hoc change requests in a timely, effective and prioritised approach
• Responsible for a range of operational duties within Financial Services Audit. Activities are likely to be varied with a key focus on resourcing coordination within the FS Operations team
• The Operations and Resourcing Assistant will work closely with the Resourcing Manager and existing team to support local management and ensuring the smooth and efficient operation of Financial Services Audit
• Challenging requests for amendments to resource planning and putting clear policies in place for the use of staff and trainee resource including specialisms and use of offshore
• Identify solutions to manage resourcing conflicts/clashes effectively, liaising with the relevant Managers in a timely manner
• Working with Resourcing Manager to closely monitor metrics such as utilisation and to identify initiatives to maintain positive levels of trainee engagement
• To provide an exceptional audited entity experience and support audited entity initiatives within the firm, as well as being responsive and helping to create a positive impression at all touch points

Requirements

• Previous office-based experience preferable
• Experience working in a resourcing role preferable, or an interest in / awareness of what a resourcing role involves
• Experience in the professional services industry or a similar corporate environment, beneficial but not essential
• IT literate with a high competence in MS Office (especially Excel, Word)
• Previous experience of DayShape or Workday, beneficial but not essential
• Ability to manipulate and interpret data and Management information
• Excellent communication skills, both written and oral, and the ability to communicate / build strong relationships with a number of key senior, partner stakeholders
• Ability to work in a busy environment, multi-task, meet deadlines, and respond quickly
• Ability to plan and organise work well, and ability to prioritise
• Accuracy and attention to detail essential
• Must be flexible and adaptable
• Strong team worker
• Strong problem-solving skills
• Enthusiastic / self-motivated / self-confident / proactive

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.