Hospitality & Cafe Manager

WSH Group; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

20 Days holiday

Birthday off

26 weeks maternity leave

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Life insurance

Employee discounts

Access to EAP

Cycle to work

Job summary

BaxterStorey is seeking a Hospitality Manager to lead a motivated team and deliver exceptional service across client interactions. You will recruit, coach and develop your team, driving revenue through efficient operations and guest satisfaction.

We offer comprehensive training, an inclusive environment and a strong focus on work-life balance. Join us to shape memorable hospitality experiences and advance your career with BaxterStorey.

Qualifications

• Experience as a supervisor/manager in hospitality.
• Proven ability to create a thriving working environment.
• Excellent supervisory and communication skills.
• Good delegation and influencing skills.
• Passion for food and customer service.

Responsibilities

• Deliver exceptional food, hospitality and customer service while enhancing the client and customer experience.
• Recruit, coach and develop a high-performing team, managing performance, training and engagement.
• Work closely with the General Manager to drive commercial performance through budgeting, cost control, purchasing, merchandising and revenue opportunities.
• Manage financial administration, including budget monitoring, stock control, monthly stock takes and cost of sales analysis.
• Use customer feedback and operational insights to improve services and hospitality delivery.
• Ensure full compliance with Health & Safety, Food Safety and environmental legislation.

Skills

Team leadership

Supervisory experience

Customer service

Communication skills

Food safety awareness

Job description

• 20Days holiday to increase to 25 after 5 years service
• Plus your birthday off as a paid day
• 26weeks enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Life insurance
• Discounts available on our internalapp; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we are looking for aHospitalityManager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are aHospitality Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Delivering exceptional food, hospitality and customer service standards while continually enhancing the client and customer experience.
• Recruit, coach and develop a high-performing team, managing performance, training and engagement to ensure colleagues have the skills and support to succeed.
• Work closely with the General Manager to drive commercial performance through effective budgeting, cost control, purchasing, merchandising and identifying opportunities to maximise revenue.
• Manage financial administration, including budget monitoring, stock control, monthly stock takes and cost of sales analysis, ensuring all financial targets are achieved.
• Use customer feedback, operational insight and innovation to continually improve services, food presentation and hospitality delivery.
• Ensure full compliance with Health & Safety, Food Safety and environmental legislation, maintaining the highest standards across all areas of the operation.

Qualifications

• Have experience in as a supervisor or assistant manager or manager within a hospitality environment
• Experience in creating a thriving and successful working environment
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Have the ability to display a real passion for food and customer service

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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