* Operations and Performance Officer

Government Recruitment Service; Strathaven; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Home Office, Immigration Enforcement, at Dungavel Immigration Removal Centre in Scotland seeks an Operations and Performance Officer to monitor compliance and support continuous improvement.

The role is on-site at the centre and involves engaging with staff and detained residents to uphold contractual and policy standards.

Responsibilities

• Monitor and assess compliance with contractual, policy and Detention Service Order requirements, ensuring operational activity meets expected standards.
• Analyse performance data and operational information to identify trends, risks and areas for improvement.
• Conduct regular checks, audits and reviews of operational processes and practices, ensuring issues are identified promptly and action is taken.
• Engage with internal colleagues, service providers and external stakeholders to gather information, share findings and support resolution of compliance issues.
• Prepare reports and briefings with clear, accurate information on compliance performance, emerging issues and risks.
• Support continuous improvement by identifying opportunities to enhance processes, strengthen controls and improve service delivery.

Job description

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn moreon our careers pages.

The Operations and Performance Officer sits within the Compliance Team at Dungavel Immigration Removal Centre (IRC), a key part of the Home Office’s Immigration Enforcement directorate. The team provides onsite assurance that the Centre operates safely, lawfully and in line with contractual, policy and international obligations.

Working in a fast-paced operational environment, you will play a central role in monitoring performance, reviewing compliance activity and supporting continuous improvement. You will help identify and address risks, maintain high standards and contribute to the safe, effective and compliant operation of the Centre.

As an Operations and Performance Officer, you will work as part of a team responsible for monitoring standards across the IRC and assessing the performance of the IRC supplier, helping to ensure the effective delivery of contracted services. A key part of the role involves maintaining a visible presence across the Centre, regularly engaging with supplier staff and detained residents to support effective compliance monitoring and assurance.

The role offers a varied and engaging workload, combining analytical, operational and stakeholder engagement responsibilities. You will have the opportunity to develop your organisational, data handling and decision-making skills while contributing directly to the oversight of a complex and high-profile operational environment.

Key Responsibilities

You will be responsible for (but not limited to):

• Monitor and assess compliance with contractual, policy and Detention Service Order requirements, ensuring that operational activity at Dungavel IRC meets expected standards.
• Analyse performance data and operational information to identify trends, risks and areas for improvement, supporting effective decision-making and assurance activity.
• Conduct regular checks, audits and reviews of operational processes and practices, ensuring that issues are identified promptly and appropriate action is taken.
• Engage with internal colleagues, service providers and external stakeholders to gather information, share findings and support the resolution of compliance issues.
• Contribute to the preparation of reports and briefings, providing clear, accurate and timely information on compliance performance, emerging issues and risks.
• Support continuous improvement by identifying opportunities to enhance processes, strengthen controls and improve overall service delivery.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

You will need to work the full range of required shifts as part of a five-days-out-of-seven shift system. This will include early, late and standard day shifts, weekend working and participation in an on-call rota. Candidates should be aware that there is not public transport to the site so a driving licence and access to your own transport is essential.

Training

Full training will be provided, including structured onboarding covering the Dungavel environment, systems and processes. Ongoing professional development will also support you in building your capability in compliance monitoring, assurance activity and performance analysis.

You must be physically fit as you will be required to complete of Personal Safety Training (PST) Level 2 that must be refreshed annually. Further information on what the training involves can be found on our website.

Travel

Business travel requirements are minimal and generally limited to local or regional visits.

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