Operations and Improvement Principal Consultant - Process Optimisation in Financial Services

PA Consulting; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading consultancy firm in London is seeking a talented individual to deliver operational improvement in the Financial Services sector. This hybrid role requires experience in leading teams, managing stakeholders, and delivering innovative solutions. Ideal candidates will have a proven track record in creating business benefits and driving change management. The position offers comprehensive health benefits, annual leave, and opportunities for professional development.

Benefits

Private healthcare

25 days annual leave

Company pension scheme

Performance-based bonus

Qualifications

• Experience in delivering operational improvement across service areas.
• Proven leadership in assignments and teams.
• Track record of realizing business benefits in Financial Services.

Responsibilities

• Facilitate workshops and manage senior stakeholders.
• Work hands-on with clients to solve supply chain challenges.
• Contribute to the development of improvement capability.

Skills

Operational improvement

Financial Services expertise

Stakeholder management

Creative solutions

Job description

Overview

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Responsibilities

• Hybrid working — our approach is to be in the office or on client site a minimum of 2 days per week. The actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• This role is based at our London Victoria office.
• Facilitate workshops, provide compelling, evidence-based insights and help manage complex and senior stakeholders. Partner with clients to deliver real and lasting value.
• Hands-on involvement with clients to bring energy, direction and expertise in solving operational and supply chain challenges.
• Actively contribute to the development of improvement capability and operations excellence.
• Apply a consulting mindset across engagements, including development of new business (as appropriate).

Qualifications

We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience.

We are looking for candidates with skills and experience in the following areas:

• Core experience delivering operational improvement across front, middle and back office service areas.
• Proven experience leading assignments and teams.
• Core experience delivering similar projects within the Financial Services sector.
• Track record of realising business benefits and outcomes.
• Experience deploying advanced techniques such as digital technologies, cost improvement, and change management.
• Ability to lead large and diverse project teams and influence senior stakeholders.
• Aptitude for delivering creative and innovative solutions.

The ideal candidate will also have:

• Interest in developing new business (varies by experience and rank).
• Ability to work independently, build strong stakeholder relationships, and deliver high customer service and business standards.
• Excellent interpersonal and team-working skills; comfortable navigating system finance, service design, governance, capacity and workforce modelling, and operational excellence.
• Drive for personal and professional progression.
• Prior consulting experience with a large consultancy or internal consultancy function is highly desirable.

Benefits & Life at PA

• Health and lifestyle perks including private healthcare.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the option to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity-based initiatives.
• Annual performance-based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

We recruit, retain, reward and develop our people based on abilities and contributions and without reference to age, background, disability, race, ethnicity, gender identity, sexual orientation, religion or belief, or other differences. We welcome applications from underrepresented groups.

Adjustments or accommodations: if you need any adjustments or accommodations to the recruitment process, please contact us at [e-mail].

Apply today by completing our online application

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