Operations and Finance Manager

ZipRecruiter; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading fintech company is seeking an Operations & Finance Manager to oversee customer operations and manage financial processes. This role involves coordinating project onboarding, supporting strategic automation goals, and collaborating closely with the CFO and COO. Ideal candidates will have strong organizational skills, flexibility to adapt to change, and excellent communication abilities, operating in a hybrid environment that encourages individuality and employee well-being.

Qualifications

• Experience in a start-up or scale-up is desirable.
• Ability to adapt to changes and maintain confidentiality.

Responsibilities

• Oversee customer operations and manage onboarding processes.
• Support COO in tracking KPIs and managing financials.
• Coordinate with external bookkeeping partners and assist with audits.

Skills

Organizational skills

Attention to detail

Flexibility

Communication skills

Tact and confidentiality

Job description

Job Description

Operations & Finance Manager

Location: Hybrid – London, UK

Fintech company on a mission to build cutting-edge software products that drive growth, improve margins, and unlock fresh opportunities across the financial ecosystem.

Designed with the speed and creativity of a start-up, we operate like a true innovation hub—where technology and design fuel everything we do.

As a member of the team, you will support operational delivery and customer lifecycle management. We're currently on an exciting journey to automate all operations—and you'll be instrumental in helping bring that vision to life.

You’ll also work closely with the CFO on month-end activities and assist the COO in tracking and managing key performance indicators (KPIs) tied to customer operations.

Once you are here, you will:

• Own the oversight of customer operations
• Coordinate new project onboarding operations
• Manage all customer onboarding and offboarding processes
• Manage customer financials including customer quotes, billing, account statements, and invoice queries
• Act as the initial point of contact for all customer queries and own the oversight of query fulfilment in conjunction with your team
• Support the COO in monitoring and managing KPIs related to customer operations
• Own vendor purchase orders and billing
• Own the payment runs
• Act as the day-to-day point of contact for external bookkeeping partners
• Assist with the management of the annual statutory audit
• Support the COO in delivering strategic goals including the delivery of end-to-end process automation
• Support the CFO in maintaining a monthly revenue and business forecast
• Support the CFO with month-end activities

Skills & Qualifications we need:

• Highly organized with excellent attention to detail
• Flexibility and openness to embrace change
• Experience of working in a start-up or scale-up desirable
• Tact, trust and confidentiality
• Great communications skills – ability to work with our customers
• Ability to judge when policies & formal approaches are needed versus more appropriate solutions aligned with our culture
• Mature and smart – able to see the pros and cons of different approaches

We’re an equal opportunity employer.

We want this to be an amazing place to work—where you’re free to be yourself and your individuality is celebrated.

We currently operate a hybrid working environment, getting together in our London office two days a week.

Let us know if you need any adjustments to apply or attend an interview.