Operations and Contract Manager

JR United Kingdom; Reading; On-site; Full time

Job summary

A leading housing provider in Reading is seeking an experienced Operations & Contracts Manager to oversee tenancy and housing management teams. This role involves ensuring high-quality service delivery, managing staff development, and leading performance reporting. Ideal candidates will have a strong background in social housing operations and excellent stakeholder engagement skills.

Qualifications

• Proven experience of leading operational housing teams within social housing.
• Excellent communicator with strong stakeholder engagement skills.
• In-depth knowledge of housing legislation and tenancy law.

Responsibilities

• Manage and motivate a team delivering tenancy and housing management services.
• Deliver a compliant, value-for-money housing service aligned with best practice.
• Oversee budget controls, risk management, and strategic delivery priorities.

Skills

Leadership

Stakeholder Engagement

Communication

IT Literacy

Job description

Social network you want to login/join with:

Operations and Contract Manager, reading

Client: Service Care Solutions

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

Contracts Manager

Reading-based Housing Client

Ongoing Temporary Contract

£255 per day Umbrella LTD (Inside IR35) / £211 PAYE

ASAP Start

We’re currently working with a leading Housing provider in Reading who are seeking an experienced Operations & Contracts Manager to oversee and lead their tenancy and housing management teams in delivering a high-quality, resident-focused service.

This is an excellent opportunity for a confident, organised, and forward-thinking manager with a strong track record in leading front-line housing operations and driving service performance.

Key Responsibilities:

• Manage and motivate a team delivering tenancy and housing management services across a defined patch.
• Ensure staff development through 1:1s, appraisals, training, and performance management.
• Deliver a compliant, value-for-money housing service aligned with best practice and legislation.
• Lead performance reporting and quality assurance, ensuring service delivery targets are met.
• Act as lead contact with residents, members, clients, and other stakeholders, including responding to complaints and MP enquiries.
• Produce neighbourhood plans, support resident engagement, and ensure robust contract management.
• Deputise for the Director of Commercial & Partnerships in key meetings.
• Oversee budget controls, risk management, lone working processes, and strategic delivery priorities.

Requirements:

• Proven experience of leading operational housing teams within social housing.
• Excellent communicator with strong stakeholder engagement skills.
• Strategic thinker with solid decision-making and leadership capabilities.
• In-depth knowledge of housing legislation and tenancy law.
• Contract and budget management experience, ideally within PFI or complex partnership arrangements.
• Flexible approach – occasional evening/weekend attendance may be required.
• Strong IT literacy and reporting skills.

If you’re interested or would like more information, please get in touch today.

James Glover

01772 208967 - [email protected]