Operations and Commercial Director

JR United Kingdom; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

JR United Kingdom is seeking an Operations and Commercial Director in Manchester to steer the company's growth strategy. This role requires a seasoned leader with experience in retail operations and commercial initiatives, focusing on driving efficiency and customer satisfaction in a high-growth travel business.

Benefits

Competitive salary + bonus structure

Travel perks and discounts

25 days holiday rising with service + Bank Holidays + birthday off + Christmas closure

Enhanced annual bonus scheme of up to 25%

Access to medical benefit plan

Qualifications

• Proven experience in a senior operations or commercial leadership role, ideally within the travel industry.
• Strong understanding of the travel ecosystem.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and optimize day-to-day operations, ensuring customer satisfaction.
• Drive commercial strategy to meet revenue and growth targets.
• Build and manage supplier and partner relationships.

Skills

Leadership

Commercial Strategy

Operational Excellence

Job description

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Operations and Commercial Director, Manchester

Client:

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Are you a strategic thinker with a passion for travel and a proven track record in operations and commercial leadership? My client is looking for a dynamic Operations & Commercial Director to join their executive team and help steer the next phase of the company's growth. You will possess extensive experience in retail operations and commercial strategy, with a proven track record of driving business growth and operational excellence. Do you have what it takes to be a dynamic leader, effectively manage teams, and enhance the overall commercial performance of this successful tour operator? If yes, get in touch to find out more today!

Key Responsibilities:

• Lead and optimise day-to-day operations, ensuring smooth service delivery and outstanding customer satisfaction.
• Drive commercial strategy across all channels to meet revenue and growth targets.
• Build and manage supplier and partner relationships to maximise commercial performance.
• Lead cross-functional teams across sales, product, operations, and customer service.
• Develop KPIs and performance metrics to monitor and enhance team and business effectiveness.
• Identify market trends, risks, and opportunities; adapt strategies accordingly.
• Oversee budget planning, forecasting, and margin improvement initiatives.
• Support international expansion and innovation in product and service delivery.
• Execute the continuous improvement and efficient delivery of the company's worldwide events.
• Develop and implement strategic plans to drive operational efficiency and commercial success.
• Oversee all aspects of operations, ensuring high standards of service, compliance, and efficiency. Implement best practices and continuous improvement initiatives to streamline processes and enhance productivity.
• Monitor and manage financial performance, including budgeting, forecasting, and cost control. Prepare and present financial reports to senior management, highlighting key metrics and actionable insights.
• Enhance the customer experience by implementing service excellence initiatives, resolving escalated issues, and continuously improving service standards.

About You:

• Proven experience in a senior operations or commercial leadership role, ideally within the travel industry.
• Strong understanding of the travel ecosystem: suppliers, booking platforms, customer experience, and logistics.
• Commercially astute with a strong grasp of P&L management and contract negotiation.
• Inspirational leader with experience managing and mentoring cross-functional teams.
• Data-driven, tech-savvy, and customer-focused.
• Excellent communication and stakeholder management skills.
• Able to thrive in a fast-paced, entrepreneurial environment.

Why Join Us/Benefits:

• Play a key role in shaping the future of a high-growth travel business
• Competitive salary + bonus structure
• Travel perks and discounts
• Be part of a passionate, collaborative team that loves what they do
• 25 days holiday rising with service + Bank Holidays + birthday off + Christmas closure
• Enhanced annual bonus scheme of up to 25%, enhanced matched pension, and access to medical benefit plan

Interested?

Please follow the instructions to apply and attach your CV. This vacancy is being managed by Gemma Thelwell at 0161 9236120 or emailprotected.