OPERATIONS AND COMMERCIAL DIRECTOR

ZipRecruiter; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the travel industry seeks an Operations and Commercial Director to streamline operations and boost commercial performance. This hybrid role involves leading a high-performing team to enhance service and ensure operational excellence. Competitive salary, 25 days holiday, and travel opportunities are offered.

Benefits

Competitive salary

Company bonus

25 days holiday, which increase annually plus bank holidays

Birthday off

Continuous training and development

Opportunity to travel

Contributory Pension Scheme

Company social events

Free parking

Qualifications

• Significant background in operational and commercial leadership within the travel sector.
• Strong leadership with ability to motivate and mentor teams.
• Demonstrated success in driving growth and streamlining operations.

Responsibilities

• Drive commercial growth by analysing market data and executing revenue-optimising strategies.
• Lead successful delivery of niche travel tours and events.
• Oversee day-to-day operations ensuring service excellence and regulatory compliance.

Skills

Leadership

Analytical

Communication

Financial Planning

Commercial Planning

Job description

Job Description

OPERATIONS AND COMMERCIAL DIRECTOR

MANCHESTER – HYBRID (2-3 days in the office)

COMPETITIVE SALARY PLUS BONUS

RE-LOCATE TO MANCHESTER - RELOCATE TO MANCHESTER - RELOCATE TO MANCHESTER

Our Customer:

Our long standing customer, with one of the best, CEO’s in the business (we think he’s great) are looking for a unique individual who has both operations and commercial experience to step into this newly created Operations and Commercial Director role.

Renowned for creating unforgettable experiences for their niche market, they have decades of heritage in organising trips to some of the world’s most iconic events.

Their team is dedicated to delivering seamless travel logistics, VIP packages, and tailored support to individuals, groups, and charities. This is an exciting opportunity to be part of a business that’s not just about travel—it’s about helping people achieve their personal best.

In this Operations and Commercial Director role, you will benefit from 25 days of holiday, a company bonus, a contributory pension scheme, continuous training and development, and exciting travel opportunities.

Job Description:

In this role, you will lead teams, streamline operations, and drive commercial performance to support overall business growth.

• Drive commercial growth by analysing market data and executing revenue-optimising strategies
• Lead the successful delivery of niche travel tours and events using your operational experience
• Develop and implement operational strategies aligned with business goals and market trends
• Oversee day-to-day operations, ensuring service excellence, efficiency, and regulatory compliance
• Lead and develop a high-performing, cross-functional team across the UK, USA, and France
• Manage financial planning, including budgeting, forecasting, and cost control, with regular reporting
• Champion a customer-first culture by enhancing service standards and resolving escalated issues
• Oversee stock management to ensure cost-effective inventory control and product availability
• Ensure all operations adhere to legal, regulatory, and internal policy requirements through regular audits

Experience Required:

• Significant background in operational and commercial leadership within the travel sector
• Familiarity with tour operator systems is an advantage; otherwise, a quick grasp of new platforms and efficient data management is essential
• Demonstrated success in driving growth and streamlining operations
• Strong leadership with the ability to motivate and mentor teams
• Strategic mindset
• Analytical
• Solid understanding of processes, supply logistics, and commercial planning
• Excellent communicator
• Confident in managing budgets and financial planning
• Comfortable working under pressure in a fast-moving setting
• Willing and able to travel internationally

Benefits and Perks:

• Competitive salary
• Company bonus
• 25 days holiday, which increase annually plus bank holidays
• Birthday off
• Continuous training and development
• Opportunity to travel
• Contributory Pension Scheme
• Company social events
• Free parking

Click here to apply for this Operations and Commercial Director, travel industry job, which is being recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.

IMPORTANT

1. If this role ticks your boxes and you’ve got the relevant experience, then click and apply
2. If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com
3. Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
4. Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.