Operations Analyst

Job Details

Description

A career at Loftware is more than just a job– it’s an opportunity to help shape the supply chain of the future.

Role Description

The Operations Analyst will collaborate with the Professional Services (PS) management and teams to build targeted processes, configuration of systems, and proactive performance monitoring of the PS Organization, support the global delivery of services to meet target services revenue and performance goals. The Operations Analyst will also be responsible for analyzing and leading the Forecast, Resource Utilization and Billing Operations for PS team.

The Operations Analyst is a position that requires proactive leadership to determine areas of improvement, areas of concern and then proactively propose solutions to resolve those areas. This position is responsible for helping manage the Operational data and performance within the department.

Responsibilities

• The Operations Analyst is responsible for leading and proactively maintaining the SalesForce/PSA systems for the Forecast, Resource, Billing Operations, and performance monitoring of the PS Organization.
• Guides the PS teams on strategies and insights to achieve the Forecast, Resource utilization and Billing targets. This a proactive role, not reactive.
• Configures reports, dashboards and data analysis with key findings, analysis, and recommendations on:
• Forecast Operations
• Resource Operations
• Billing Operations
• PSA Enhancements.
• PS processes.
• Ability to multi-task multiple priorities and adjust to changing priorities with a low level of productivity impact.
• Recommends procedures to increase revenue, decrease costs, and improve efficiency.
• Gathers data on current operations through observations, reports, and interviews to provide insights and recommendations.
• Identifies operational requirements and determines strengths and opportunities for improvement.
• Determines appropriate methods to analyze operations, relevant information, and data.
• Create a sustainable capacity planning process and standard tool set to provide data as an input for PS organization planning.
• Proactively identify issues / problem areas, research the issue, document findings and recommendations.
• Helps departmental leaders implement new policies, procedures, processes and assists with implementation of changes.
• Training employees to use new systems or follow new processes.
• Develop and update policies and procedures to improve performance.
• Ensuring compliance with established standards.
• Work closely with PS management to achieve outcomes based on company goals.
• Enhance workflow and cross-departmental engagements.
  

Required Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years of professional Operations Analyst or similar experience working in a large, cross functional organization.
• A strategic thinker with a detail-oriented approach and a strong focus on results.
• Exceptional verbal and written communication skills.
• Excellent interpersonal skills, including mentoring, collaborating, conflict management, and negotiation. With the ability to work collaboratively across teams and different management levels.
• Excellent analytical skills with an ability to translate data into actionable insights.
• Proficiency in financial & resource modelling and forecasting.
• High proficiency in Microsoft Office applications.
• Must be able to work with minimal supervision.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated proficiency with PSA, SFDC, QlikView, project management tools, Business intelligence tools, and capacity planning tools.
• Proficiency in Business Process Management and OPEX.
• Experience in IT Service Delivery and or Supply Chain industries.
• Experience applying economic thinking, Operations and value realization metrics, project costing and accounting.
  
  

Preferred

• Operations management certification (COM, CAE, ITIL or Six Sigma Green Belt).
• Project Management certification (PMP, Agile or Prince 2).
  
  

Soft Skills

• A natural tenacious and confident mindset with proven experience of influencing across all levels towards information led decisions.
• Analytical, planning, and organizational skills.
• Resilient, empowering, persistent, and inductive reasoning.
• Curious and investigative mindset to delve into the Business operations accompanied with critical thinking to review, recommend and or make information led decisions.
• Pragmatic problem-solver, with a strategic and practical approach to business planning.
• Flexible and adaptable approach to pivot when priorities change.
• Able to facilitate large group interactions to drive positive outcomes.
• Communication and coalition building skills with an ability to balance, negotiate and work with a variety of internal and external stakeholders to build strategic partnerships.
• Maintain high standards of honesty and integrity.
• Proven negotiation and mediation skills.
  
  

Why join us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.
  
  

We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About Us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: https://www.loftware.com/about-us/company

#Makeyourmark with Loftware and apply today!