Operations Analyst

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous… it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach has best in class customer and product data, and as our Customer Growth team continues to evolve we are looking for an Operations Analyst to support and propel us forward into a new age. The salary starts from €2,600 gross per month for Slovakia.

In this high impact position, you will collect and analyze data across functions to help optimize our business to key metrics. You will execute on our data and operations strategy, ensuring timely and accurate reporting on business initiatives, and yielding a cross-pillar view of company performance.

What you’ll do

• Execute on data analysis, often across various and complex data sources, to support Bloomreach’s Customer Success team.
• Support Customer Success Operations Managers deliver on the Customer Success Platform roadmap.
• Support Customer Success Operations team on execution and delivery of insights to senior leadership.
• Maintain ongoing customer reporting and delivery to cross-functional business partners.
• Lead and coordinate cross-functional program teams, ensuring execution of Customer Success Operations projects.
• Act as trusted advisor to internal stakeholders by surfacing unforeseen risks and prioritizing key opportunities to drive Bloomreach towards best in class net retention rate.
• Participate in special projects and perform other duties as assigned.

What you’ll bring

• 2+ years of experience in data analysis, customer insights, customer success, operations, etc.
• Strong knowledge of Microsoft Excel, Google Sheets, Google Slides & Salesforce CRM software.
• Strong time management and organizational skills.
• Strong presentation, written and verbal communication skills.
• Strong time management - proven track record working on multiple workstreams, while demonstrating the ability to multitask and prioritize effectively.
• Solid experience with B2B SaaS and business fundamentals is a plus.
• Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen.
• Ability to thrive in a fast-paced technology-driven company and skilled at applying structure to an unstructured environment.
• Ideally has experience in the eCommerce space, including site merchandising, marketing, analytics.

Excited? Join us and transform the future of commerce experiences!