Operations Analyst

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance organization is seeking an Operations Associate to support the Underwriting Operations Lead. The role involves handling daily activities across multiple business lines, coordinating with various teams, and ensuring the efficiency of offshore operations. Ideal candidates will have a background in operational management within insurance and be proficient in Microsoft Office. Strong communication skills are essential, alongside experience managing offshore teams and delivering quality service.

Qualifications

• 2-3 years in operational activities within a Coverholder/Service Company.
• Experience with offshore operations, particularly in Professional Liability and Financial Lines.

Responsibilities

• Support daily operations for international underwriting lines.
• Coordinate with onshore/offshore operations teams and resolve issues.
• Review offshore performance levels and develop corrective action plans.

Skills

Proficient in Microsoft Office

Automation tools (robotics/machine learning)

Job description

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Role Overview

The role is a pure operations position, supporting the Underwriting Operations Lead (London) in daily underwriting activities across multiple lines of business, including offshore delivery operations.

Main Duties / Accountabilities

• Support daily operations for international underwriting lines from submission to booking.
• Serve as the key contact for resolving issues/concerns raised by underwriting stakeholders/customers.
• Coordinate with onshore/offshore operations teams to address questions and queries.
• Review offshore performance related to service levels, delivery quality, issue resolution, audits, and benchmarking.
• Ensure operating procedures and guidelines are established, maintained, and standardized globally.
• Develop corrective action plans related to business needs and offshore performance.
• Complete ad hoc activities assigned by the Underwriting Operations Lead.

Technical Skills / Competencies

Essential: Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Desirable: Experience with Microsoft Office, Xuber for Insurers, and automation tools (robotics/machine learning).

Relevant Experience

Essential: 2-3 years in processing operational activities within a Coverholder/Service Company, especially with offshore operations, in relevant lines of business.

Desirable: Over 3 years supervising underwriting operations, with experience in Professional Liability and Financial Lines, managing offshore teams.

Personal Skills

• Self-motivated and deadline-oriented.
• Effective communicator, capable of mitigating issues and reacting swiftly.
• Collaborative with geographically dispersed teams.
• Adaptable to new cultural norms and standards.
• Skilled in supervising offshore operations and maximizing value.
• Capable of working with all employee levels and management.
• Detail-oriented in data analysis and wording.
• Proven relationship-building skills.
• Understanding of credit control processes.