Operations Analyst

Barclays; Poole; On-site; GBP 35,000 - 55,000; Full time

Job summary

Barclays is seeking a proactive Operations Analyst to support key business areas through daily data reviews and reporting. You will enhance operational efficiency, manage risks, and collaborate with various teams to ensure smooth processing within the organization. Candidates should have strong stakeholder management skills and experience in financial services.

Qualifications

• Experience within financial services.
• Knowledge of financial crime and controls.

Responsibilities

• Support business areas with data reviews, monitoring, and issue resolution.
• Collaborate across the bank to improve operational processes.
• Develop reports on operational performance.

Skills

Stakeholder management

Communication skills

Attention to detail

Understanding of risk and controls

Job description

We are looking for a proactive and detail-oriented Operations Analyst to join our dynamic team. This role will be responsible for supporting key business areas through day-to-day data reviews, monitoring, reporting, and issue resolution. You will act as a key link between Business, Technology, and Compliance functions, ensuring processes and controls run smoothly and risks are managed effectively.

To be successful as an Operations Analyst, you should have:

• Excellent stakeholder management and communication skills — ability to work with both technical and business-facing teams.
• Excellent attention to detail and a commitment to accuracy and quality.
• A good understanding of risk and controls.
• Previous experience within financial services and/or financial crime knowledge.

This role will be located at our Bournemouth or Glasgow office.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution.

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaborate with teams across the bank to align and integrate operational processes.
• Identify areas for improvement and provide recommendations in operational processes.
• Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
• Develop reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identify industry trends and developments to implement best practices in banking operations.
• Participate in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Require in-depth technical knowledge and experience in the assigned area of expertise.
• Have a thorough understanding of the underlying principles and concepts within the area of expertise.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
• Demonstrate leadership behaviours such as listening, energising, aligning, and developing others, especially if in a leadership position.
• For individual contributors, develop technical expertise and act as an advisor where appropriate.
• Impact the work of related teams within the area.
• Partner with other functions and business areas.
• Take responsibility for the end results of a team’s operational activities.
• Escalate breaches of policies/procedures appropriately.
• Embed new policies/procedures adopted due to risk mitigation.
• Advise and influence decision-making within the area of expertise.
• Manage risk and strengthen controls related to your work.
• Maintain understanding of how your sub-function integrates with the organization’s products, services, and processes.
• Make evaluative judgments based on factual analysis, paying attention to detail.
• Resolve problems by identifying solutions based on technical experience and precedents.
• Guide and persuade team members, communicating complex or sensitive information.
• Act as a contact point for stakeholders outside the immediate function, building a network of contacts.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.