Operations Analyst

Helping you do more

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

A career that grows with you

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

Operations Analyst

Role overview

We are looking for a motivated and hardworking individual, with excellent organisational and interpersonal skills and a strong attention to detail. The successful candidate will have the ability to work quickly, efficiently and methodically and have in depth knowledge of operational & underwriting practices as well as an understanding of financial aspects, such as credit control & IBA.

This newly created position will support a key growth-area within DUAL as well as being a part of our operational structure, which is rapidly growing and will allow the opportunity to work within a small, fun and results orientated team. As a result, you will need to be able to adapt well to change, prioritise workload and manage multiple tasks.

Role responsibilities

• Assisting with the maintenance, compliance and effectiveness of the teams underwriting processes.
• Overseeing the accuracy of data entry for all lines of business within the team; providing a first-class service to the underwriting teams.
• On-boarding of new underwriting teams (Lines of business & Offices) to the DUAL Target Operational Model.
• Liaises with other teams within DUAL such as Credit Control, Finance, Audit, Compliance, Marketing and IT and acts on behalf of the underwriting team, as point of contact.
• Building strong relationships with carrier & broker partners.
• Assisting with system monitoring and changes on the underwriting and broking systems required for the new teams; to include system changes, testing & reporting.
• Managing the reporting of monthly income and debt, both inwards and outwards (bordereaux understanding required).
• Oversight of Credit Control queries for funds received.
• Knowledge of claims handling.
• Providing management information reporting.
• Proactively and collaboratively works with Underwriters and other stakeholders, responding to any queries concerning policies, pulling ad-hoc reports, when required.
• Monitoring of exception reporting with data entry & quality control.
• To identify & come up with solutions to improve process inefficiencies.

Key requirements

• Ideal candidates will have previous working experience within Insurance operations; and the preferred candidate would have a good understanding of delegated authorities & Bordereaux.
• Ideal candidates must have excellent communication skills both written and verbally
• Ability to work quickly, efficiently and methodically.
• Ability to manage multiple workstreams & organise priorities correctly.
• Ability to communicate new initiatives and ideas.
• In depth knowledge of operational and underwriting practices.
• A strong team player who is confident in their ability and also self-starting.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.