Operations Analyst

Charles Stanley & Co; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the finance sector is seeking a skilled SNS Operations Analyst to manage network operations and ensure efficient day-to-day functionality. This role involves troubleshooting, monitoring, and maintaining a range of network infrastructures including LAN, WAN, and firewalls. Candidates should possess a relevant degree and certifications, with a strong background in network management. The position offers opportunities for growth and involvement in global projects, ideal for motivated individuals looking to expand their professional skills.

Qualifications

• 2 to 3+ years of experience in Network or Information Security.
• Bachelor’s degree in relevant field required.
• Strong knowledge of network technologies and protocols.

Responsibilities

• Ensure priority tasks are handled efficiently.
• Provide Tier-2 support for network issues.
• Collaborate and maintain network policies and documentation.

Skills

LAN/WAN network technologies

Firewall Technologies

Troubleshooting IPSec Tunnels

SSL VPN

SDWAN technologies

Wireless networking

Automation and monitoring tools

Quality of Service design

Network monitoring tools

Network protocols (TCP/IP, DNS, etc.)

Education

Bachelor’s degree in Computer Science

MIS or related degree

Tools

Cisco certifications (CCNA, CCNP)

F5 certifications

ForeScout Administration

Job description

Overview:
Charles Stanley is seeking a skilled SNS Operations Analyst to join our dynamic team. Under the direction of the Global Manager, Network Operations, and in consultation with the Regional Manager, Network Infrastructure, the SNS Operations Analyst will be responsible for the day-to-day operations, troubleshooting, monitoring, and implementation of network infrastructure within our global environment. The primary focus will be on the administration and management of our LAN, WAN, firewalls, load balancing, wireless networks, and more.

Key Responsibilities:

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
• Provide Tier-2 support for incidents and problem tickets.
• Collaborate and provide network security guidance to other teams as needed.
• Maintain up-time, monitoring, reliability, stability, and policy maintenance of supported systems.
• Participate in high-priority calls and own problem management tasks.
• Produce and maintain current documentation of knowledge management, policy configuration, and operational tasks.
• Install new networking equipment using pre-defined instructions.
• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
• Incorporate technical knowledge from external sources to create efficiencies and continuous improvement.
• Provide recommendations for Business Continuity Planning and Disaster Recovery; participate in updating and maintaining network plans.
• Contribute to and own ITIL processes involving change management, audit tracking, etc.
• Promote service offerings to grow global infrastructure to meet business and technology needs.
• Be available for rotational on-call support, as required, on a 24/7 basis.
• Perform other duties and responsibilities as assigned.

Knowledge and Skills:

• LAN/WAN network technologies and related protocols.
• Firewall Technologies (NGFW, SASE).
• Establishing and troubleshooting IPSec Tunnels.
• SSL VPN (Global Protect, F5 BigIP Edge Client).
• SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access).
• Wireless networking technologies (802.11x).
• Automation, monitoring, and reporting tools (Solarwinds, SevOne, etc.).
• Converged voice and data infrastructures.
• Quality of Service (QOS) design and configuration.
• Common network monitoring and troubleshooting tools.
• Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN, and VLANs, along with their implementation and troubleshooting.

Skills and Abilities:

• Effective communication to convey information and ideas through various media.
• Technical and professional skill or knowledge in position-related areas; remains current with developments and trends.
• Problem-solving using effective approaches for choosing a course of action or developing appropriate solutions.
• Time management to prioritise and meet project deadlines.
• Research, writing, editing, and proofreading.
• Collaborative relationships to facilitate work goals.
• Client-focused actions to develop and sustain productive relationships.
• Ability to work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

Educational/Experience Requirements:

• Bachelor’s degree in Computer Science, MIS, or related degree.
• 2 to 3+ years of relevant experience in Network or Information Security, or a combination of education, training, and experience.

Licenses/Certifications:

• Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center).
• F5 (Certified Administrator | Certified Technical Specialist).
• ForeScout Administration.

Travel Requirements:

• Required to visit local/regional offices as needed.
• Ability to travel to US/Canada/UK when required.

Join Charles Stanley:
If you are a motivated individual with a strong networking background and a desire to expand your skillset, we encourage you to apply for the SNS Operations Analyst position at Charles Stanley. Take ownership of tasks assigned and contribute to our global network infrastructure.

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Created on 29/06/2025 by TN United Kingdom