Operations Analyst

WSD; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

WSD is seeking analysts to provide Level 2 technical support for the PRIIP Cloud product team and its clients in the Greater London area. You will service Tier 1 banks, facilitate KID production for exotic trades, and work with in-house AI and data tools to interpret complex products.

The role combines financial expertise, programming literacy, and client relationship management, with collaboration across software, quantitative, regulatory, and linguistics teams to meet tight deadlines and

Qualifications

• Minimum 1 year experience of Structured Products.

Responsibilities

• Provide Level 2 technical support for the PRIIP Cloud product team and clients.
• Serve and manage technical requests of Tier 1 banks.
• Assist in producing Key Information Documents for new products.
• Explain risk metrics and analytics from in-house quant engine.
• Collaborate with software, quantitative, regulatory, and data linguist teams.

Skills

Structured Products

Technical support

Customer-facing communication

XML/JSON data manipulation

Scripting / AI tools

Agile methodology

Regulatory understanding

Financial concepts

Education

Higher education qualification in any subject

Tools

XML

JSON

Scripting (Python/JS)

AI tools

Job description

The role

We are looking to hire analysts to provide Level 2 technical support for the PRIIP Cloud product team and its clients.

Your primary responsibility will be servicing and managing the technical requests of Tier 1 banks. You will facilitate the production of Key Information Documents (pre-commercialization regulatory documents) for exotic and unprecedented trades. This may be by augmentation of an existing XML (a proprietary data structure representing the detailed mechanisms of Structured Products), extending the development of our in-house applications (user interfaces and agentic AI models), or by manually adjusting precedent documents in a word processor to capture a novel product’s terms.

You will also be responsible for answering queries regarding the content of such documents, including explanation related to risk metrics, analytics performances generated by our in-house quant engine and costs-composition, in line with regulatory requirements and industry standards.

Furthermore, you will play an essential role in further integrating our clients into our systems and your exposure to cutting edge developments in the industry will be a key factor in driving the operational direction of our product’s development.

You will be joining an ecosystem of multiple teams consisting of software developers, quantitative analysts, regulatory and legal analysts, and linguists. You will be expected to work collaboratively with these teams and develop a deep technical understanding of all aspects of these functions, such that you can produce and explain the contents of these documents to front office stakeholders and their clients.

Due to the competitive nature of the industry, these requests will be subject to tight deadlines and turnaround times. As such, speed, accuracy and precision are imperative, as is your ability to optimize your workflow and use tools available to you (such as our in-house AI tools, and scripts).

What we’re looking for

The role exists in the intersect between financial expertise, programming literacy, and client relationship management. As such we seek strength in at least one of these areas with an interest in learning the complementary skills through on-the-job experience. The ideal candidate would fulfil several of the following skillsets:

• Strong industry knowledge
• Minimum 1 year experience of Structured Products (mandatory)
• Interest in tech and coding
• Excellent ability to provide customer-facing technical support
• Excellent knowledge of technical operations in a software environment

Desired Skills

• Strong organizational and time management skills, with the ability to prioritize tasks, manage workload effectively, and meet deadlines in a fast-paced environment.
• Flexibility and adaptability to changing priorities, business needs, and client requirements.
• Willingness to embrace new technologies, tools, and methodologies.
• Professional experience or strong understanding of financial concepts or Structured Products
• Excellent logical thinker with a strong attention to detail
• Strong ability to synthesize a range of complex topics into clear explanations
• Excellent communication & interpersonal skills
• Experience working with Agile methodology
• Familiarity or willingness to learn coding/scripting to interpret and debug complex application logic
• Excellent reading comprehension and English literacy to effectively interpret legal documents and regulatory requirements
• A customer-centric mindset with a passion for delivering exceptional service and support
• Ability to work effectively as part of a team, collaborating with colleagues and stakeholders to achieve common goals
• Good level of computer literacy - ability to navigate computer applications effectively, manipulate XML and JSON data structures, and use AI tools, scripts, and execute API calls
• Higher education qualification in any subject

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.