Operations Analyst

Deliveroo; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food delivery startup in London is seeking an Operations Analyst to enhance the delivery network's efficiency and reliability. You will monitor performance, manage budgets, and collaborate across departments. The ideal candidate is detail-oriented, calm under pressure, and has a passion for live operations. This role includes a 4-day shift schedule, including evenings and weekends.

Benefits

Competitive health benefits

Growth opportunities

Flexible working patterns

Qualifications

• Experience in live operations or customer care is ideal, suitable for graduates.
• Ability to remain calm and perform under pressure.
• Comfort with data and tools, especially Excel/Google Sheets.

Responsibilities

• Monitor delivery network performance and enhance reliability.
• Manage budget allocation for optimal network efficiency.
• Follow incident protocols for real-time impacts.
• Collaborate with various operational sectors on data-led projects.

Skills

Live operations experience

Calm under pressure

Detail-oriented

Team player

Adaptability

Proficient in Excel/Google Sheets

Job description

About the team

The Live Network team sits within the European Operations Planning and Performance team, and is responsible for the performance and planning of the rider network across multiple markets, including the UK&I, France, Italy and Belgium - this encompasses rider planning, logistics, incentives and rider fee pricing. Deliveroo’s on-demand operations are incredibly complex with a lot of moving parts, so it will be your job to use your skills in data and analytics to unpick these moving parts and provide strategic solutions to unlock growth and profit.

About the role

As an Operations Analyst within the European Planning & Performance team, you will be responsible for designing and using frameworks to make decisions that will positively impact the delivery network. You’ll be directly responsible for improving the reliability, availability and efficiency of the network in all of our global markets.

What you’ll be doing

Your responsibilities will include:

• Monitoring the performance of our delivery network, and pulling on levers in real-time to improve the reliability of the network.

• Working within a budget, allocating spend to maximise the efficiency of the live network.

• Following the incident protocol for any substantial events which have a real-time impact upon the delivery network.

• Opportunity to work with different parts of our Operations org, such as, Restaurant Operations, Strategy, and Rider Engagement, supporting data-led project work.

Requirements

• Ideally, candidates will have experience in live operations, customer care, or a similar role with real-time responsibilities. This role is also suitable for graduates or those at entry level.

• Calm under pressure and able to perform in a pressurised environment. Adept at learning new tools and able to understand data in various forms.

• Comfortable with Excel/Google Sheets and have a passion for detail.

• Comfortable working in a fast-paced environment and can easily adapt to change.

• Strong team player but can work autonomously.

• Willing to work in a 4 day shift pattern schedule which includes evenings and weekends.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.