Operations Analyst

Service Express; Bedford; On-site; GBP 32,000 - 38,000; Full time

Job summary

At Service Express, the Operations Analyst role within our 24/7 Command Centre in Bedford offers a launchpad for your tech career while providing structured training in a collaborative environment. You'll monitor systems, respond to alerts, and engage in meaningful projects while enjoying a predictable rotating shift schedule that maximizes your downtime.

Benefits

24.5 days holiday + option to buy more

Private medical insurance

Paid volunteer hours

Free onsite parking

Qualifications

• Comfortable communicating effectively with technical colleagues.
• Proactive and resilient in high-pressure situations.
• A licensed driver for local travel between data centers.

Responsibilities

• Monitor systems, respond to alerts, and provide Level 1 support.
• Own and resolve incidents, keeping stakeholders informed.
• Collaborate with technical teams to ensure service quality.

Skills

Strong communicator

Relationship-oriented

Curious

Organized

Resilient

Job description

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Looking for a role where you’re constantly learning, and your career in tech can take off – even if you’re just getting started? If you’re naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.

At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly and our customers receive exceptional support. Whether you’re newer to IT or already have iSeries or Intel experience, we offer structured training, opportunities to explore different technologies, and a collaborative team environment where your growth matters. This isn’t just another shift-based job. It’s a launchpad.

What You’ll Be Doing:

• Monitor systems and proactively respond to alerts and tickets (Level 1 support)
• Own and resolve incidents and service requests, escalating when needed
• Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow
• Work closely with various technical teams to ensure service quality and continuity
• Support projects and handle out-of-hours responsibilities like performance updates and technical checks
• Rotate through shifts (days/nights) alongside your team, using your time management skills to prioritize during busy moments

What Makes This Opportunity Special:

• Rotating Shift Schedule (4 days on from 7am-7pm / 4 off / 4 nights on from 7pm-7am / 4 off): Loved by many on the team for its predictability and generous downtime. You’ll always know your rotation a year in advance, which means you could book 4 days of holiday along with your 4 days not on the schedule for a total of 12 days off
• True Career Mobility: Many of our more technical team members and some of our leaders started in this position. Whether your passion ends up being iSeries, networking, Intel, or beyond, we’ll help you find your path
• Work That Stays at Work: Because we operate 24/7, you hand things off and go home instead of worrying about lingering tasks or unfinished tickets
• Supportive, Sociable Culture: You’ll work in-office with your teammates and get to know other tech pros throughout the building. Teamwork and communication are key here

You’ll Thrive in This Role If You Are:

• A strong communicator who’s comfortable picking up the phone (even at 3am) to get something done
• Relationship-oriented and confident collaborating with technical colleagues
• Curious and technically minded – maybe you’ve tinkered with computers or have a hobby in IT
• Organized and level-headed when juggling multiple tasks
• Resilient and proactive, especially when things get busy
• A licensed driver (you’ll travel locally between data centres using our company car)
• Bonus points (but not required!) if you have experience with Intel or IBMi (also known as iSeries or AS400), familiarity with ITIL principles or a related qualification, and/or previous experience in a support or operations environment

What You’ll Get from Us

• £32,000–£38,000 (which consists of £25,000–£32,000 basic depending on experience + £6,000 shift allowance)
• 24.5 days holiday + the option to buy more
• Paid volunteer hours to support causes you care about
• Private medical insurance, life assurance & wellbeing resources
• Free onsite parking
• A fun, fast-paced workplace where you’re encouraged to grow and explore