OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 [...]

SkiWeekends; United Kingdom; Remote; GBP 20,000 - 28,000; Full time

Job summary

A leading travel company is seeking an Operations & After Sales Administrator to cover maternity leave from September 2025. The successful candidate will manage customer bookings and communications, requiring excellent attention to detail, strong customer service skills, and proficiency with Microsoft Office tools. This is a remote role with a fixed-term contract, offering the chance to work in a dynamic environment supporting ski holiday operations.

Benefits

22 days holiday plus bank holidays

Overtime paid and additional accrued annual leave

Company pension scheme

Flexible working hours

Work from home

Ski holiday for two people

Discount for family and friends

Annual team ski trip

Qualifications

• Experience in administration or customer service required.
• Strong communication skills, both written and verbal.
• Highly organized with meticulous attention to detail.

Responsibilities

• Manage transfer bookings and suppliers.
• Communicate with customers and handle their inquiries.
• Ensure accurate data management in the reservation system.

Skills

Customer service

Communication

Attention to detail

IT skills

Ability to prioritize

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start!

OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start!

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Please only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.

WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIES

Reporting To:UK Operations Manager

Job Location:Home / Remote

Working Contract Terms:Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026

Working Hours:40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 -18:30 Monday to Friday. Some weekend working and overtime required.

Overview

Operations & After Sales Administrator

Please only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.

WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIES

Reporting To:UK Operations Manager

Job Location:Home / Remote

Working Contract Terms:Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026

Working Hours:40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 -18:30 Monday to Friday. Some weekend working and overtime required.

Overview

This role has become available due to the need to cover maternity leave for a period of at least 8 months. The role focuses on delivering a high level of service to customers, agents and transport suppliers, after holidays have been sold.

Demonstrating meticulous attention to detail, ensuring everything is booked accurately ready for our customers to enjoy their holiday. The role requires meticulous work ethic and attention to detail, good customer service skills, excellent communication, being able to prioritise workload. Although this role sits within our swift paced operations team, you will also work closely with our sales team and transfer

About us

SkiWeekends is over 30 years old and has been operated by us for 17 years, now under the parent company of Ski Elements Ltd, we also acquired flexiski in 2021.

The owners Sarah and Dan Fox are both passionate skiers who love the mountains and the ski industry, they have visited almost every resort and most hotels on the program and are involved on a day-to-day basis. The teams both overseas and in the UK are at the heart of who we are and building a happy team who get the job done is core to what we aim to achieve.

Across more than 30 resorts and 6 countries Ski Weekends; UK largest short breaks operator ; focuses on its chalets and value 3-4 star hotels across the alps. Flexiski; with luxury chalets and 4-5 star hotels.

Principle Responsibilities

• Manage transfer bookings; providing correct availability and pricing to sales and marketing, booking transfers with suppliers, providing transfer information to guests
• Manage data efficiently and accurately in the reservation system
• Loading accommodation beds, lift passes and equipment hire using supplier contracts
• Ensuring all offers, pricing and content are up to date
• Managing stop sales, room allocations and withdrawals
• Updating and overseeing hotel availability
• Updating automated email templates
• Maintain a good working relationship with suppliers, ensuring they receive accurate reports and customer updates in a timely manner
• Assist in all arrival and manifest reporting to suppliers and Ski Elements Ltd overseas team, including data checking and report distribution
• Check suppliers’ invoices; addressing any inaccuracies and approving for payment
• Action post sales incoming calls, emails and online bookings
• Invite customers to book ski extras such as equipment hire, lift passes and airport transfers
• Check booking data and request missing data from customers bookings
• Take customer payments and send balance due reminders
• Send pre arrival information to customers in line with company standards
• Use the reservation system to check bookings have all information needed prior to travel and follow up on missing information
• Use Microsoft Teams to communicate throughout the day with colleagues, to enable effective communication within our remote working from home team
• Develop and maintain positive working relationships with the UK and Overseas team, to ensure strong and consistent teamwork
• Minimise losses to the Company through due diligence and attention to detail
• Any other work as may be reasonably asked by the Company

Skills and Attributes

• Experienced in administration or customer service
• Be confident, happy and effective in a home working environment
• Excellent communication skills (both written and verbal)
• Effectively communicate with customer and external suppliers
• Happy to make outgoing calls to customers
• A mature, professional attitude, with enthusiasm and a desire to learn and take on new responsibilities
• Capacity to co-ordinate and prioritise multiple tasks, working calmly under pressure with many tasks to do, with a can-do attitude
• A good team player who brings out the best in their colleagues and shows ambition for team success ahead of personal achievement
• Strong IT skills, in particular Microsoft Outlook, Excel & Teams
• Highly organised with meticulous attention to detail
• Highly motivated, positive in attitude and committed to business growth
• Adaptable in approach, prepared to be flexible around the needs of a growing business

Holiday Entitlement

• 22 days per year plus bank holidays pro rata Benefits
• Overtime paid and additional accrued annual leave
• Company pension scheme
• Flexible working hours
• Work from home
• Ski holiday for two people (conditions apply)
• Discount for family and friends
• Annual team ski trip – subject to business targets

Additional information

• In our peak operational period (December – March) we are open between 9 am – 6.30 pm, Monday to Friday, with reduced opening times over the weekend
• We are open 9 am to 5.30 pm Monday to Friday in the summer (April – August)
• Flexibility and rotas are planned with you to cover open hours

How to Apply

Please email your CV with a cover letter [e-mail]. Subject title: Operations Administrator Application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Travel Arrangements

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