Operations Administrator - Hygiene Operations

Operations Administrator - Hygiene Operations, Tamworth

Client:

phs Group

Location:

Tamworth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

94680c9d5af1

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Operations Administrator

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse and interesting role requires you to coordinate service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. You will act as a link between the Service Drivers and the Operations & Service Manager.

A day in the life of an Administrator at phs will involve:

• Coordinating service routes and briefing/debriefing drivers to improve delivery and customer service.
• Answering calls from service drivers, clients, and Head Office regarding site service.
• Serving as a link between Service Drivers and the Operations & Service Managers.
• Distributing work to employees, ensuring completion according to KPIs, and processing data within set timeframes.
• Preparing data for and conducting briefing and debrief sessions for service drivers.
• Processing completed routes and attendance in real-time.
• Suggesting improvements to workflows and communicating these to the Operations Centre Manager.
• Monitoring service and delivery progress, resolving issues, and providing the best service possible to customers.

The ideal candidate for this role will have:

• Customer focus and relationship management skills.
• People management and development skills.
• Knowledge of health & safety regulations.
• A versatile, creative thinker who monitors service delivery and resolves issues efficiently.

In return, you will receive:

• A salary of £24,000.
• 13 pay periods per year (every 4 weeks).
• Discounts with retailers including O2 and F&B.
• Pension scheme.
• 30 days holiday entitlement, including bank holidays. Note: We do not work on Christmas Day.