Operations Administrator - Asset Transfers

Charles Stanley & Co; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services company in London is seeking an Operations Administrator to manage asset transfers and client accounts. The role involves ensuring compliance with regulations and maintaining accurate records while providing high-quality service in a team-oriented environment. Candidates should have a strong background in retail financial services and excellent organizational skills.

Qualifications

• Good working knowledge of investment management or stockbroking operations.
• Experience preparing STFs and managing transactions.
• Ability to work under pressure with attention to detail.

Responsibilities

• Transfer of client accounts, including nominee and pensions.
• Monitor outstanding transfer items and ensure accurate reporting.
• Assist team members and maintain departmental procedures.

Skills

Knowledge of retail financial services

Good communication skills

Attention to detail

Organisational skills

Education

Industry exams advantageous

Tools

Microsoft Excel

Microsoft Word

Pershing Platform

Altus ATG

Job description

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Operations Administrator – Asset Transfers, London

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Client:

Charles Stanley & Co

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dd4fd306547f

Job Views:

8

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Main Responsibilities:

• Transfer of client accounts (in & out) including nominee/ISAs/pensions/OPBs etc.
• Transfer of all asset classes including but not limited to, equities/bonds/funds/certificated holdings.
• Process & monitor electronic transfers using Altus (auto re-registration system).
• Monitor and chase outstanding transfer items.
• Ensure the wealth manager asset transfer report is accurate & up to date.
• Administration of portfolio adjustments.
• Off-market transfers.
• Process cash receipts/disbursements.
• Book cost adjustments.
• Process internal client journals, client payments & receipts.
• Accurately capturing ISA subscription & issuing ISA history forms.

General:

• Ensure that accurate controls and records are maintained as instructed by your Team Leader/Senior.
• Ensure robust departmental procedure manuals are maintained.
• Keep abreast of regulatory and industry developments through reading and attendance at relevant seminars.
• Monitor work levels to ensure transfers are processed within agreed service standards.
• Monitor group email inbox and ensure all queries are responded to within our agreed service level.
• Keep Team Leader informed of any issues which could result in SLA timelines not being met.
• Build and maintain a working knowledge of clients operating environments.
• Continually seek to improve processes to make them more efficient.
• Assist with the transition of new offices.
• Train less experienced team members or new starters.
• Support your Team Leader on client initiatives and any ad hoc projects and other duties as assigned.

Specialist/Technical Knowledge:

• Good working knowledge of retail financial services, investment management or stockbroking operations.
• Pershing Platform experience (preferable).
• Auto re-registration experience – Working on Altus ATG (preferable).
• Knowledge of transferring Crest, unit trust, foreign and offshore stocks.
• Experience preparing STFs and arrangement of Crest transactions.
• Experience in transfer in/out of certificated stock into the firm's CREST/nominee account.
• Knowledge of nominees/dividends/corporate actions.
• Knowledge of ISA/GIA/SIPP & OPB products.
• Industry exams advantageous.
• Excellent knowledge of Microsoft packages, especially Word & Excel.

Qualities/Attributes:

• Ensure our Service 1st culture is adhered to and maintained at all times.
• Desire to be involved with all aspects of the business taking a hands-on approach.
• Ability to expand and grow with the business.
• Able to work effectively, both independently and as part of a team.
• Demonstrates a positive attitude reflected in day-to-day conduct.
• Able to provide pragmatic advice.
• Uses initiative and applies knowledge acquired to problem solving.
• Ability to work under pressure and to deadlines.
• Quality orientated. Pays attention to detail.
• Good interpersonal and communication skills (verbal and written).
• Sound organisational and time management skills with the ability to multi-task.