Operations Administrator

St Paul's Centre; Stoke-on-Trent; On-site; GBP 24,000 - 26,000; Full time

Job summary

St Paul’s Centre is seeking an Operations Administrator dedicated to enhancing local community services. The role involves logistical planning, record keeping, and process improvements, vital for the charity's sustainability. Applicants should possess strong organisational and communication skills, along with at least 2 years of relevant supervisory experience. Join a passionate team focused on making a positive impact in Crewe and surrounding areas.

Qualifications

• Minimum of 2 years in a supervisory, team leader or management role required.
• Excellent time management skills and ability to prioritize tasks.

Responsibilities

• Coordinating and managing operational logistics including vehicles, staffing, and warehousing.
• Maintaining accurate physical and digital records.
• Entering, validating and managing information for data integrity and reporting.

Skills

Organizational Skills

Time Management

Communication

Analytical Thinking

Problem-Solving

Adaptability

Attention to Detail

Teamwork

Education

GCSE English & Maths at grade 4 / C

Tools

Microsoft Office Suite

Job description

We’re recruiting again!!

St Paul’s Centre is preparing for an exciting adventure, and we need a new Operations Administrator to help take us to the next level. If you’re passionate about supporting local people, highly organised and have a keen eye for detail, then you might be the person we’re looking for!

St Paul’s Centre is a well-established local charity based in the centre of Crewe. Since 1986 it has provided a range of services focused on meeting local practical need. It is a growing charity inspired by its Christian beliefs and driven by a passion to help and support people in their times of hardship.

St Paul’s Centre is currently running 8 different projects in the local community that are all focused on meeting local practical need. As a charity we’re committed to keeping things sustainable so that our community projects can continue to have an impact for years to come.

The main function of the job is to support our Head of Operations and Retail in the administering of logistics, health and safety, warehousing and record keeping, all whilst ensuring a high level of efficiency and productivity. The post-holder will be making a key contribution to the sustainability of St Paul’s Centre, ensuring that we continue to support the local community.

Job Title: Operations Administrator

Team / Department: Operations Team

Salary: £24,000 - £26,000

Contract Type: Permanent

Probationary Period: 6 months

Hours: Full Time (37.25 hours)

Reports to:Head of Operations and Retail

MAIN TASKS:

Logistical Planning

Coordinating and managing operational logistics including vehicles, staffing, warehousing and operational resources.

Record Keeping

Maintaining accurate and up-to-date physical and digital records; including logistics, health and safety, maintenance information and compliance documentation.

Data Management, Analysis and Reporting

Entering, validating and managing information in a way that ensures data integrity, whilst proactively interrogating and analysing data to create management reports and monitor KPI performance.

Process Improvement

Identifying areas for improvement in operational procedures and contributing to the development of more efficient and productive ways of working.

Administrative Support

Answering queries from internal and external customers via mail, email and telephone and managing third party relationships and key accounts.

PERSON SPECIFICATION:

Essential:

• Strong Organisational Skills -The ability to handle various tasks simultaneously, managing schedules, tasks, and resources efficiently in line with current and forecasted needs.
• Excellent Time Management Skills -The ability to prioritise tasks, manage multiple responsibilities, and meet deadlines.
• An Effective Communicator -Able to liaise with all departments and functions to ensure coherent ways of working and ensuring that information is shared freely throughout the organisation.
• Proven Analytical Thinker – The ability to assess, understand and analyseoperational processes, identifying areas for improvement, and implement strategic enhancements to optimise efficiency are central to success in this role.
• A Problem-Solving Aptitude -The role requires someone with a ‘can-do’ attitude who thrives on challenge and who can identify problems and generate effective and correct solutions.
• Adaptability - The role requires someone who thrives in a dynamic and changing environment and can learn new tasks quickly.
• Attention to detail – Must have a clinical approach to detail, accuracy and factuality.
• Team player – Must be flexible and able to balance own workload whilst contributing to a wider team with varying levels of priority
• A minimum of 2 years in a supervisory, team leader or management role
• A minimum of GCSE English & Maths at grade 4 / C.
• Proficiency in Microsoft Office Suite -Experience with Word, Excel, PowerPoint, and Outlook.

Desirable:

• Customer Service Experience
• Drivers Licence (min. standard B category)

VALUES OF ST PAUL'S CENTRE:

As a Christian organisation we will:

·Seek to share our faith in Jesus Christ.

·Employ best business practice at all times.

·Use our people, money, facilities and time to the best use of those who need our help.

·Be credible, dependable, caring and trustworthy.

·Strive to be environmentally friendly.

To those who work with us we will:

·Provide a safe, healthy and supportive environment in which to work.

·Be honest, open and clear in all of our communications.

·Treat each person with fairness, respect and care.

·Have an agreed personal development plan.

·Encourage each person to share and promote these values.

To those who need our help we will:

·Give the best quality help we can.

·Respond as fast as we can.

·Treat each person with respect.

·Provide an honest and friendly service.

·Act as advocates for them.

If you are interested in this role, please send your CV along with a completed application form detailing why you think you’d be a strong candidate to the following email address: [e-mail]

Head to our website (www.stpaulscentre.org.uk/jobs) to download the job description as well as a blank application form.

Application deadline is 12pm Friday 11 July 2025, and we hope to be interviewing shortlisted candidates at St Paul’s Centre on Wednesday 16 July 2025.