Operations Administrator

ERS Medical; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare services provider in Shrewsbury is seeking an Operations Administrator to support the Operational Management Team. This full-time role involves onboarding processes, maintaining scheduling for interviews, and participating in audits. The ideal candidate will have administrative experience, excellent communication skills, and the ability to prioritize tasks. This position offers various benefits including life assurance, mental health consultations, and a pension scheme.

Benefits

Life Assurance

24/7 online GP Consultation

Unlimited mental health consultations

Paid holiday entitlement

Pension Scheme

Uniform provided

Qualifications

• Experience working within an administrative setting preferred.
• Knowledge of NEPT services beneficial.
• Ability to plan and prioritize workload.

Responsibilities

• Responsible for the onboarding process of new starters.
• Maintain interview booking calendar for operational sites.
• Provide updates on onboarding progress in weekly calls.
• Participate in internal and external audits.
• Attend training events to maintain necessary skills.
• Take notes during monthly management and governance meetings.

Skills

General education

Administrative experience

Knowledge of NEPT services

Customer service skills

Planning and prioritization

Excellent communication

Self-motivated

Education

Good standard of general education

Job description

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We have a fantastic opportunity for a Operations Administrator to join our team in Shrewsbury.

In this role, you will be working with the Operational Management Team to support with the administration across the Patient Care west region.

This is a full time position working 40 hours per week across Monday to Friday, based at our office in Shrewsbury. Please only apply if you are able to commit to these working hours.

Role Responsibilities

• Directly responsible for the onboarding process of new starters and record keeping via the Bamboo System.
• Develop and maintain an interview booking calendar for each Operational Site within the WEST to relieve Operational Managers of scheduling interviews.
• Attend weekly calls with the Operational Managers of each contract to provide updates on onboarding progress/people file compliance for upcoming employees and identify barriers to progression.
• Take part in internal and external audit/inspection of services to providing evidence and information to support the process.
• Attend organised training events to maintain knowledge and skills necessary for the role.
• Attend & Note Take for Monthly Management Meetings / Staff Representative Meetings & Governance & Performance Review Meetings.
• Seek advice and support from line manager where necessary.
• General office duties and other assistance should the need arise

Person Specification

• Good standard of general education
• Experience working within an administrative setting
• Knowledge of NEPT services is preferred
• Customer service or patient experience
• Ability to plan and prioritise your own workload
• Excellent written and verbal communication skills
• Self-motivated and able to work under your own initiative

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Unlimited mental health consultations.
• Unlimited physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter)
  

Our Values

Collaborative– we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile– We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable– We do what we say we will do, we take responsibility and we behave with integrity.

Empowered– We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.