Operations Administrator

The Channel Recruiter Ltd; Nottingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services provider in Nottingham is seeking an MPS Operations Specialist. In this role, you will manage hardware deployments, ensure a high-quality customer experience, and support billing processes. Ideal candidates will have strong communication skills, customer service experience, and a degree in a related field. This position offers hybrid working opportunities and comprehensive benefits including private healthcare and pension plans.

Benefits

Private Healthcare

Pension

25 days holiday rising to 30 over 5 years

Gym Discounts

Free Fuel Fridays

Qualifications

• Experience in Managed Print Services or project management is preferred.
• Ability to handle customer queries efficiently under pressure.

Responsibilities

• Manage consumables, hardware, and software orders from request to invoicing.
• Coordinate large-scale hardware deployments and relocations.
• Handle customer queries via phone, email, and support tickets.
• Maintain accurate records in systems like Excel and Vantage Online.

Skills

Excellent communication

Customer service experience

Proactive and organized

Relationship-building

Adaptable

Education

Minimum Level 2 education (5 GCSEs including Maths and English)

Degree in Business, Management, or related field

Tools

Excel

Vantage Online

D365

Job description

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Location: Nottingham (hybrid work available – 3 days in the office, 2 days WFH)

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program, and many more.

Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. We are an independent UK company with full geographic coverage, serving a diverse customer base across both public and private sectors.

We win awards for helping organizations and users achieve more with technology. Our expertise lies in realizing individual ambitions through transformation and evolution. We consult, define, adapt, and deliver real-life outcomes, collaborating closely to bring positive impact to our clients.

We have a fantastic opportunity for a MPS Operations Specialist. In this role, you’ll ensure a seamless, responsive, and high-quality experience for our customers. Your responsibilities will include managing hardware deployments, supporting billing and reporting, and contributing directly to our customer service excellence.

Key Responsibilities – MPS Operations Specialist

• Manage consumables, hardware, and software orders from request to invoicing
• Coordinate large-scale hardware deployments and relocations
• Handle customer queries via phone, email, and support tickets
• Maintain accurate records in systems like Excel and Vantage Online
• Support contract creation and monthly billing processes
• Create and update training materials and knowledge base content
• Collaborate with internal teams, suppliers, and customers to resolve issues efficiently
• Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
• Experience in customer service and working under pressure
• Excellent communication and relationship-building skills
• Proactive, organized, and adaptable
• Degree in Business, Management, or a related field
• Experience in Managed Print Services or project management
• Familiarity with D365 and invoicing/billing processes

We are proud to be an equal opportunity employer committed to diversity and inclusion. Qualified applicants will be considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran, or military status.

As a Disability Confident Level 2 Employer, we are dedicated to inclusive and accessible recruitment practices, including the Guaranteed Interview Scheme, which guarantees an interview for candidates with disabilities meeting the minimum role criteria. Join our diverse and supportive team where your skills and talents are valued.

If you have any specific requirements, please contact us at trainingxma.co.uk, and we will be happy to assist you.

Alternative job titles: Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist