Operations Administrator

Snap Finance UK; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a rapidly growing FinTech company as an Operations Administrator. In this role, you will ensure smooth operations and support compliance within a regulated environment, contributing to the customer experience across digital and telephony teams. Snap Finance offers a competitive salary, professional growth opportunities, and flexible hybrid working arrangements.

Benefits

Private healthcare

Discounted gym memberships

Access to comprehensive benefits package

Competitive salary

Opportunities for professional growth

Qualifications

• Previous experience in administrative or operations support role.
• Experience working in a customer service or collections environment.
• Comfortable working in a fast-paced, regulated environment.

Responsibilities

• Provide administrative support to the Customer Service and Collections teams.
• Monitor and respond to shared inboxes and internal queries.
• Support compliance with relevant regulatory requirements.

Skills

Attention to detail

Organisation

Time management

Data entry

Verbal communication

Written communication

Tools

Microsoft Office

Job description

JOIN A DYNAMIC TEAM THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN!

We’re looking for a proactive, detail-oriented Operations Administrator to support the delivery of a high-quality customer experience across our Digital and Telephony teams. You’ll play a key role in keeping daily operations running smoothly, owning key admin processes, maintaining accurate records, and supporting compliance within our FCA-regulated environment.

Who are we and what do we do?

Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.

Discover more about us at www.snapfinance.co.uk.

Reporting to: Customer Experience & Outcomes Manager

Location: Crownhill, Milton Keynes / Hybrid Working (3 days a week in office)

Hours: Monday – Friday - 37.5 hours a week.

Salary: £competitive

Your key responsibilities will include:

• Provide administrative support to the Customer Service and Collections teams, including managing correspondence and updating customer records.
• Monitor and respond to shared inboxes and internal queries in a timely and professional manner (basic amendments: change of address, payment dates etc).
• Assist with the processing and allocation of payments, refunds, and direct debits.
• Maintain accurate customer account information across relevant systems, ensuring adherence to data protection and quality standards.
• Support the onboarding and ongoing compliance of third-party service providers by ensuring correct documentation and processes are followed.
• Perform general office administration tasks as required, including scanning, filing, and record-keeping.
• Ensure that processes comply with relevant regulatory requirements, including FCA, Consumer Duty, and UK GDPR obligations.
• Post administration: Opening, scanning, processing
• Manage incoming communications relating to customers that enter or already are within an insolvent position
• Oversee communications from third party portals relating to customer updates (debt charities, debt management plans, payment offers, weekly payment distributions)
• Basic exceptions report review (application stage referrals) and decisioning for low risk referrals (I.e. multiple accounts)
• Manage the credit file amendment requests (across several credit reference agencies).
• Process some of our digital communications (SMS, WhatsApp) that are more a data entry process – weekend payer updates etc.

What we’re looking for:

• Previous experience in an administrative or operations support role.
• Experience working in a customer service or collections environment.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Strong attention to detail and accuracy in data entry and record keeping.
• Excellent organisational and time management skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• High level of discretion and ability to handle confidential information appropriately
• Comfortable working in a fast-paced, regulated environment.
• Knowledge of FCA regulations, e.g., CONC, DISP, and Consumer Duty (desirable).

What’s in it for you?

Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:

• Competitive salary and opportunities for professional growth.
• Flexible hybrid working arrangements to balance your work and personal life.
• Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
• A collaborative and innovative work environment where your ideas and contributions make a real difference.

If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.

Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.

Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.