Operations Administrator

DMC Healthcare; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Operations Administrator to ensure seamless operations in a dynamic environment. This role involves supporting both staff and patients, managing administrative tasks, and enhancing office efficiency. The ideal candidate will be detail-oriented, tech-savvy, and possess strong communication skills. With a commitment to high-quality care, this organization offers a supportive and inclusive work culture, along with opportunities for personal development and career progression. If you are eager to contribute to a team dedicated to making a difference in healthcare, this is the perfect opportunity for you.

Benefits

20 Days Annual Leave

NHS Discount

Flexible Working

Career Progression

Competitive Salary and Benefits Package

Qualifications

• Strong administrative and customer service experience required.
• Proficiency in Microsoft applications is essential.

Responsibilities

• Coordinate meetings, manage office supplies, and oversee office tidiness.
• Serve as the first point of contact for queries via email and phone.

Skills

Microsoft Office

Calendar Management

Communication Skills

Problem-Solving

Attention to Detail

Education

Bachelor's Degree or Equivalent Experience

Tools

Cloud-Based Systems

Administrative Tools

Job description

Description

The Person

If you are passionate about ensuring seamless operations in a fast-paced, regulated environment and take pride in delivering exceptional support, we would love to hear from you.

We are seeking an enthusiastic and detail-oriented Operations Administrator to join our growing organisation. The ideal candidate is highly organised, technically minded, adaptable, and eager to learn - playing a crucial role in supporting both staff and patients to ensure high-quality care.

The Role

We are looking for a full-time Operations Administrator to be based at our Head Office in Peckham, London. You will work closely with the business management teams to ensure the smooth daily running of the office and support of the Managers.

As the first point of contact for many queries, you will represent the organisation professionally and efficiently. We seek a candidate with strong administrative and customer service experience who can effectively communicate with employees, customers, patients, and external agencies.

The Ideal Candidate Will Be

• Highly organised and capable of handling multiple priorities.
• Able to work autonomously while knowing when to seek guidance.
• Proactive and adaptable, with excellent attention to detail.
• Tech-savvy, with proficiency in Microsoft applications.
• Eager to learn.

Key Responsibilities

Core Functions, But Not Limited To

Administrative & Office Support

• Coordinate and prepare for meetings (virtual/in-person), including scheduling, room setup, materials, and minute-taking.
• Handle procurement and inventory management for office supplies, staff ID cards, access fobs, stationery, packaging and merchandise.
• Manage incoming and outgoing mail, deliveries, and courier bookings.
• Oversee office tidiness, storage, and liaise with cleaning providers as needed.
• Provide occasional executive support to directors/COO, assisting with diary management, travel arrangements, and adhoc administrative tasks as required.

Communication & Customer Service

• Serve as the first point of contact for email and phone queries, ensuring prompt and professional responses.
• Manage key business mailboxes, routing queries appropriately and escalating where needed.
• Maintain professional, error-free written communication in all correspondence.
• Assist in coordinating staff events, conferences, and external meetings, including venue bookings and travel arrangements.

Health, Safety & Compliance

• Ensure office compliance with Health & Safety and Fire Safety regulations, acting as a Health & Safety representative.
• Conduct regular safety assessments and report concerns.
• Maintain confidentiality and compliance with company policies, handling sensitive information responsibly.

Data Management & Reporting

• Maintain digital and physical filing systems, ensuring accessibility and compliance.
• Prepare spreadsheets, reports, and data analysis as directed.
• Proofread and format documents to ensure accuracy and consistency.

IT & Systems Administration

• Act as a systems administrator for key DMC software, managing user access levels.
• Support company asset tracking, including IT equipment, uniforms, marketing materials, and furniture.
• Ensure smooth travel and accommodation arrangements for staff when required.

Key Projects, Audits & Improvement Initiatives

• Assist in internal and external audits, ensuring compliance with company and regulatory requirements.
• Work collaboratively with teams in process optimisation and business transformation projects to drive operational efficiencies and service improvements.
• Assist with data collection, analysis, and reporting for quality improvement efforts.

Skills, Knowledge & Expertise

Essential

• Bachelor's degree (or equivalent experience in a relevant role).
• Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Experience in calendar management (Outlook, Google Calendar).
• Excellent written and verbal communication skills.
• Strong problem-solving and prioritisation skills.
• High attention to detail, with ability to multi-task in a fast-paced environment.
• Ability to handle confidential information with discretion.

Desirable

• Experience with cloud-based systems and administrative tools.
• Knowledge of compliance or regulatory standards in a healthcare setting.

Personal Development

• Engage in regular training and professional development activities.
• Actively participate in one-to-one meetings and performance appraisals.
• Take initiative in improving work processes and efficiency.
• Stay informed on company updates, policies, and industry best practices.

What DMC Will Offer You in Return

• Gain valuable experience and develop your finance and data analysis skills.
• 20 days of annual leave, in addition to bank holidays. Increasing with length of service.
• Access to NHS Discount.

You will be supported by, and work within, a diverse multi-skilled professional team of clinical and non-clinical individuals. In return we offer flexible working, family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package.

Apply today if you want to make a difference. We are a very inclusive and diverse business so if you need adjustments for the recruitment process, just get in touch, we will be more than happy to help. If you want more information, please get in touch.

DMC Healthcare is a leading independent provider of primary care, consultant-led dermatology, radiology reporting, in-sourced routine endoscopy services and MSK community services to the NHS.

We believe that everyone should have the opportunity to achieve healthier outcomes.

Firmly rooted in the NHS and dedicated to excellent patient care for nearly 55 years, DMC Healthcare currently works with 30+ NHS organisations and other partners, treating over 100,000 patients each year.

With NHS waiting list pressures, workforce shortages and unprecedented demand, we want to help. We support capacity deficits with a firm eye on quality and robust clinical governance.

Find out more: https://dmchealthcare.co.uk