Operations Administrator

The Duke of Edinburgh's International Award Foundation; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious international organization in London is seeking an Operations Administrator to provide centralized communication and administrative support to the Operations team. The role involves coordinating communications, managing data accuracy, and supporting events. Ideal candidates should be proactive, organized, and have good experience in administration and customer service.

Qualifications

• Proactive and organized individual able to manage multiple tasks.
• Experience in providing excellent customer service to stakeholders.
• Familiarity with data management and communications.

Responsibilities

• Coordinate central communications for all Operators.
• Provide administrative services to the Operations team.
• Ensure data accuracy across various platforms.
• Assist with onboarding new Operators.
• Administer training events and manage grant coordination.

Skills

Strong administrative skills

Excellent communication

Research experience

Data accuracy

Job description

The Operations Administrator will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.

Communications:

• Coordinate central communications for all Operators, including production of newsletters, sharing Award Community updates, and annual reminders.
• Plan and deliver the annual communications calendar for each Operator in conjunction with the relevant Senior Manager.
• Serve as the key link between the Operations and Communications teams.

Centralised administration:

• Provide administrative services to the Operations team responsible for managing all Operators.
• Maintain and report on the Annual Operations Calendar.
• Coordinate Operations team meetings.

Data/reporting:

• Ensure data accuracy across platforms such as Salesforce, the website, and the online learning platform, Award Community.
• Manage record structure and storage on the Shared Drive for the Operations Team.
• Produce and share regular reports with the Operations Team and the wider Foundation.

Licensing & quality:

• Lead reviewer on licence reviews for all Operators.
• Support the Licensing team with licence review coordination.
• Assist with onboarding new Operators, including issuing licence certificates.
• Coordinate annual policy reviews and Operator Annual Reporting processes.
• Manage external activity provider processes, ensuring the published list is accurate and up to date.

Operations/programme/growth:

• Support Operations Managers with Award authorisations for IACs.
• Assist with the administration of Operator events, including virtual meetings and event calendars.
• Research potential Operating Partners.
• Coordinate the three funds grants.
• Administer training events, including application processing, dashboard updates, and certificate issuance.

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This role is central to the Operations team; hence, the candidate must be proactive, organised, and capable of managing multiple tasks and deadlines. They should work well with the wider organisation, provide excellent customer service to stakeholders globally, and focus on data accuracy, centralised communications, and supporting reporting activities. The ideal candidate will have strong administrative, communications, and research experience.

Our long-term ambition is that every eligible young person aged 14-24 will have the opportunity to participate in the Award.