Operations Administrator

Hometree; Helston; On-site; GBP 28,000 - 30,000; Full time

Job summary

Hometree Group is seeking an Operations Administrative Assistant to join our busy Helston team. You will work closely with the Operations team and Project Managers to keep installations on track and ensure customers receive timely updates.

This hands-on role requires strong organisation, a proactive attitude, and excellent communication. You will manage documentation, CRM records, and logistics for heat pump and solar installs, supporting our growing renewable energy mission.

Qualifications

• Experience supporting operations teams or project managers in a busy admin role.
• Polite, professional telephone manner with customer-facing experience.
• Ability to work under pressure with high-volume installs.
• Excellent time-management and attention to detail.
• Proficient with Microsoft Office; training provided for Joblogic and Monday.com.

Responsibilities

• Provide admin support to the Operations Manager, Deputy Operations Manager, and Project Managers to ensure seamless installs.
• Handle high-volume customer communication via calls and inquiries.
• Prepare and issue critical job-related documentation (installation packs, handover forms).
• Track progress for multiple projects in CRM software (JobLogic & Monday.com).
• Assist with schedule management for project managers and installation teams.
• Collate information for weekly operations meetings and internal reporting.
• Coordinate staff training, vehicle servicing schedules, and stock collection.

Skills

Ops support

Customer focus

Multi-tasking

Time management

MS Office

Proactive attitude

Tools

JobLogic

Monday.com

Microsoft Office

Job description

Salary: £28,080 – £30,160 FTE salary, £13.50-14.50 per hour

Role type: Full Time (37.5 hours)

Location: Office Based Role, Helston Cornwall

Reporting to: Operations Manager

About GreenGen

GreenGenUK is an award-winning, fast-growing renewable energy installer. Opening in 2011, we’ve helped thousands of customers throughout the Southwest reduce their carbon footprint and save money on their energy bills. Through our team of over 50 dedicated professionals, we offer impartial advice, bespoke renewable installations, and a complete design and installation package.

Our team specialises in everything from solar panel arrays to heat pump systems. Whatever our customers need, our team can help. As we continue to grow, we are searching for passionate, committed individuals to join us in our mission to help our customers and drive the UK’s transition to renewable heating and power. In January 2025, we joined forces with Hometree, further expanding our reach and impact in the renewable energy sector.

The Role

We are seeking a highly organised, resilient, and proactive Operations Administrative Assistant to work closely with our Operations team and Project Managers. This is a hands-on, fast-paced role supporting a very busy schedule!

From managing a high volume of customer contact and preparing project documentation to ensuring our installation teams and Project Managers have the daily support they need, this role is critical to our success. This position suits someone who thrives on structure, enjoys customer interaction, and takes pride in being a dependable point of support in a bustling office environment.

Responsibilities

• Operations & Project Support: Provide direct administrative support to the Operations Manager, Deputy Operations Manager, and our Project Managers to ensure seamless heat pump and solar installs.
• Customer Communication: Act as a primary point of contact for a high volume of customer interactions. You will answer telephone calls, manage expectations, confirm details for our 30 weekly new installs, and field inquiries from our 4,000+ existing customers.
• Documentation Preparation: Prepare and issue critical job-related documentation quickly and accurately (e.g., installation packs, assumption/exclusion sheets, handover forms).
• Project Tracking: Track progress for multiple concurrent projects and meticulously update records in our CRM Software (Job Logic & Monday.com).
• Diary & Scheduling: Assist with schedule management, coordinating daily priorities for project managers and active installation teams.
• Reporting: Collate information for weekly operations meetings and internal reporting.
• Staff & Logistics Coordination: Help coordinate staff training, vehicle servicing schedules, and stock collection planning where needed.
• Digital Filing: Manage and organise digital filing, ensuring all active and historical job folders are complete and compliant.

What We’re Looking For

• Relevant Experience: Previous experience supporting operations teams, project managers, or working in a busy, high-volume administrative or customer-facing role.
• Customer-First Approach: Confident communicator with a polite and professional telephone manner, capable of handling high volumes of customer contact effectively.
• Work Under Pressure: Highly comfortable working in a fast-paced environment and prioritising multiple tasks to support 30+ installs a week.
• Organisational Skills: Excellent time-management skills with strong attention to detail and accuracy.
• Technical Proficiency: Proficient with Microsoft Office and general computer systems (training provided for Joblogic and Monday.com).
• Proactive Attitude: A self-starter willing to take ownership of tasks and actively support the wider operations team.

Our Recruitment Process

• Initial Call: Start with an introductory call with our Talent Acquisition Partner to discuss the role and your potential fit. (30 mins)
• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Operations Manager and Managing Director. (45 mins)

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls.

We operate across three dynamic divisions:

• Financial Services: Offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies.
• Energy Services: Our extensive network of local installation businesses equipping homeowners with cutting-edge, sustainable energy solutions.
• Home Services: Comprehensive coverage plans that protect essential hardware in the home.

Key Achievements

• £85m+ Capital Raised: Funded by leading global investors including Legal & General Capital and specialist energy VCs.
• 5 Acquisitions: Expanded operations across financing, home cover, and installations (including Geowarmth, The Little Green Energy Company, and IMS).
• 100k Homes Covered: Protecting over one hundred thousand homes across the UK.
• 250+ Employees: A passionate team transforming the industry across the Group, one home at a time.

Compliance & Culture

FCA Code of Conduct

As a regulated financial services organisation, we operate under the strict guidelines of the Financial Conduct Authority (FCA). You will be expected to fully embrace and adhere to the FCA Code of Conduct obligations, which ensure the fair treatment of customers and the promotion of healthy competition.

Equal Opportunity Employer

We are committed to creating an inclusive and representative environment. We know that different experiences, perspectives, and backgrounds make for a better workplace. We promise to provide equal opportunities and will not discriminate at any point in the hiring process or the working day.