Operations Administrator

BBC Group and Public Services; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

BBC Studios in London is seeking an Operations Administrator to provide essential administrative, reporting and operational support within the Business Services team. You will manage requests, maintain documentation and coordinate processes across technology, finance and people services.

The role offers exposure to a broad range of business areas and a pathway to develop skills that support the BBC's ongoing operations and transformation initiatives.

Qualifications

• Experience in an administrative, operational or business support role in a fast-paced environment.
• Strong organisational skills with ability to manage multiple priorities and complete tasks.
• Proactive, self-motivated, with ability to identify solutions and seek support when needed.
• Excellent written and verbal communication to build relationships across teams.
• Strong attention to detail and confidence using digital systems and Microsoft Office.

Responsibilities

• Provide efficient administrative support to the Business Services team in line with processes and service levels.
• Manage shared inboxes and coordinate operational requests across technology, finance, infrastructure and people services.
• Maintain accurate documentation, trackers and SharePoint resources and keep records up to date.
• Support reporting by gathering, maintaining and distributing operational data and reports.
• Collaborate with Operations to support onboarding/offboarding and project activity during peak periods.

Skills

Administrative experience

Organisational skills

Proactive mindset

Communication skills

Attention to detail

Education

Business administration qualification

Tools

Microsoft Office

SharePoint

Databases

Job description

JOB BAND: A
CONTRACT TYPE: 6 Month Fixed-term Contract, Full-time
DEPARTMENT: BBC Studios Brands
LOCATION: London – Television Centre
PROPOSED SALARY RANGE: £24,650 plus £5,441 London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

PURPOSE OF THE ROLE

Join the Digital Operations team as an Operations Administrator, providing essential administrative, reporting and operational support that helps keep the division running smoothly. Working within the Business Services team, you'll play a key role in managing requests, maintaining documentation, coordinating operational processes and supporting colleagues across technology, finance and people services, ensuring efficient service delivery and positive user experiences.

WHY JOIN THE TEAM

This is a fantastic opportunity to develop a broad understanding of how a large digital operation functions while working alongside a collaborative and supportive team. You'll gain exposure to a wide range of business areas, from operational processes and reporting to finance and technology support, building valuable experience and developing skills that can support your long‑term career growth within the BBC.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Provide efficient administrative support to the Business Services team, ensuring requests, queries and tasks are managed in line with agreed processes and service levels.
• Manage shared inboxes and coordinate operational requests, raising and tracking tickets across technology, finance, infrastructure and people services.
• Maintain accurate documentation, trackers and SharePoint resources, ensuring operational records remain up to date and accessible.
• Support reporting activities by gathering, maintaining and distributing operational data and reports, contributing to informed decision‑making and compliance requirements.
• Collaborate with colleagues across Operations to support onboarding, offboarding, project activity and business continuity during peak periods or team absences.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Experience working in an administrative, operational or business support role within a fast‑paced environment.
• Strong organisational skills with the ability to manage multiple priorities and follow tasks through to completion.
• A proactive and self‑motivated approach, with the confidence to investigate issues, identify solutions and seek support when required.
• Excellent communication skills, both written and verbal, with the ability to build effective working relationships across teams.
• Strong attention to detail and confidence using digital systems, databases and Microsoft Office applications.

DESIRED BUT NOT REQUIRED:

• Experience working with ticketing, workflow or service management systems.
• Experience producing reports, maintaining data records or supporting audits.
• Experience supporting technology, systems administration or user access processes.
• Knowledge of the media, broadcasting or digital sector.
• A qualification in business administration or a related discipline.

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest, we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

#BBCSTUDIOS

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.

Find out more about BBC Studios

Life at BBC Studios

• A flexible 35-hour working week with 26 days annualleave (plus bank holidays) and the option to buy anextra five days.
• Defined pension (up to 10% employer contributions).
• Caring and parenting support, 24/7 remote GP access,life assurance and accident benefit.
• BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group’s science-based Net Zero targets here .
• Career development in a values-led purpose-driven culture.
• Benefits may vary if you are joining on an FTC basis.

Learn more about life at the BBC and our values in our candidate pack.

Candidate pack

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: [e-mail]

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.