Operations Administrator

The Business Connection; Chester; On-site; GBP 25,000 - 35,000; Full time

Job description

Our client is seeking a dynamic and motivated Operations Administrator to join our Operations Team, ensuring the highest standards of service are consistently met.

This is an exceptional opportunity for an Operations Administrator to join this global company within their prestigious, modern Chester office. The role is a full-time permanent contract. There are several positions available with flexible working options.

Key Responsibilities:

1. Be responsible for handling returned products and processing accordingly.
2. Establish reasons for return, repair, credit and follow the process flow to ensure a timely resolution for customers.
3. Process custom orders by scanning impressions and data entry requirements.
4. Process and dispatch all local orders and repairs.
5. Identify potential quality complaints and escalate in line with QMS (Quality Management System) requirements.

Essential Experience:

1. Have a high level of attention to detail and accuracy to ensure outstanding customer experience through all interactions.
2. A minimum of two years' experience in sales administration including import/export.
3. Have a keen eye for quality checking.
4. Be enthusiastic and positive.
5. Have a can-do attitude.
6. Case management experience managing own workloads and priorities.
7. Ability to multitask.
8. Desire for continuous improvement - always looking for ways to improve ways of working.
9. Daily use of internal CRM software.
10. Experience of working towards strict KPIs and targets.
11. Experience of working across multiple screens, navigating various systems simultaneously.

Desirable:

1. Have experience of Salesforce.
2. Experience in working with dangerous goods.
3. Previously worked in a B2B customer relationship environment.
4. Handling complex complaints in line with regulations.

Unfortunately, due to time restrictions we cannot respond to every applicant. In the event that we haven't contacted you within 48 hours, please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.