Operations Administrative Officer

Defence Relationship Management; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Defence Relationship Management in the United Kingdom seeks an Operations Administrative Officer to support the Campaigns Manager in delivering digital campaigns and managing assets. You will create content, monitor social channels and handle email communications, while performing daily admin tasks for the Operations team and employer engagement activities.

The role requires strong IT skills, experience with Salesforce, Marketing Cloud, Sprout Social, and Adobe/Canva tools, plus the ability to

Qualifications

• Strong administrative background and a willingness to learn about the Armed Forces.
• Basic understanding of current social media trends on LinkedIn, X and Instagram.
• Proficiency with DRM systems: CRM (Salesforce), Marketing Cloud, Sprout Social; digital content tools.

Responsibilities

• Utilise key social media applications to monitor activity and deliver analytics reports.
• Assist Campaigns Manager in delivering DRM campaigns to support business priorities.
• Produce social media assets matched to organisational requirements and standards.
• Utilise the email marketing tool to send communications and maintain the system.
• Carry out daily administrative tasks in support of the Operations Team and Employer Engagement.

Skills

Microsoft Office

Communication skills

Time management

Attention to detail

Initiative

Ability to learn quickly

Tools

Salesforce

Marketing Cloud Account Engagement

Sprout Social

Adobe Creative Cloud

Canva

Job description

1. General Description of the Role

   Based in the Operations team, the Operations Administrative Officer works primarily under the Campaigns Manager, supporting the delivery of digital campaigns. This includes assisting with the management of digital assets, the production of digital content, and other ad hoc campaign tasks as required.

   Alongside this, the AO provides wider administrative support to the Operations team, including general administration required for the delivery of DRM outputs and direct support to the Assistant Director Operations, as needed.

2. Principal Areas of Accountability, Tasks and Duties

   1. Utilise key social media applications to monitor activity and trends, delivering regular reports on analytics and performance.
   2. Assist Campaigns Manager in delivering DRM campaigns to support related business priorities and engagement targets.
   1. Produce social media assets matched to organisational requirements and standards, using established tools and procedures.
   1. Utilise the existing email marketing tool, sending out communications in support of business needs, while maintaining the system through regular clear-outs and best practice.
   1. Carry out daily administrative tasks in support of the Operations Team and overall Employer Engagement activities.

3. Staff Management Responsibilities.

   None.

4. Budgetary Responsibilities.

   None.

   Success Profile

5. Skills and Qualifications.

1. Be computer literate on appointment and within three months have an understanding of DRM systems (training will be provided):
   • CRM tool (Salesforce).
   • Email marketing tool (Marketing Cloud Account Engagement)
   • Social media management tool (Sprout Social)
   • Content creation (Adobe Creative Cloud, Canva)
2. Be highly competent, on appointment, in the use of Microsoft applications including Excel, Word, Outlook and PowerPoint.

Experience

Behaviours (Success Profiles - Civil Service Behaviours).

1. Have the necessary communication and interpersonal skills required to interact with colleagues and external stakeholders.
2. Have excellent time management skills and attention to detail.
3. Be able to deliver at pace and act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
4. Should be experienced, honest, reliable and committed, with considerable initiative and the ability to learn quickly.
5. Be able to contribute to the big picture by remaining alert to emerging issues and trends which might impact your work area.

Essential.

• Strong administrative background with a desire to learn more about the Armed Forces.
• Basic understanding of current social media trends and different social media platforms (namely LinkedIn, X and Instagram)

Desirable.

• An understanding of the Armed Forces, particularly knowledge of Reserves and Cadets.
• Previous experience working in communications, or at least a strong interest in digital media and desire to learn

1. This role may require occasional travel within the UK, including attending evening or weekend events to assist in the delivery of DRM outputs.
2. The job holder is required to participate in all aspects of training and development, as identified in discussions with DRM Chief of Staff, to make use of all relevant opportunities for training that may improve the effectiveness and efficiency of their appointment.
3. The job holder is to be aware that Health and Safety is the responsibility of all employees and that should ensure that their designated working area complies with statutory requirements in accordance with current H&S legislation.
4. The job holder is required to comply with the RFCAs' Code of Conduct and to avoid any conduct which discriminates against colleagues, potential employees or contractors on the grounds of any protected characteristics, as identified by the Equality Act 2010.
5. Ensure compliance with data protection/freedom of information requirements.
6. Security clearance checks, appropriate to grade and job role will be undertaken.

The job holder may be requested to undertake additional or other activities of a similar nature to those within this job description, which fall within the capabilities and which are commensurate with the grade