User Administrator

Public Sector Resourcing; City Of London; On-site; GBP 74,000 - 111,000; Full time

Job summary

Public Sector Resourcing is seeking a User Administrator (Inside IR35) for a 6-month, on-site contract in London or Milton Keynes. The role focuses on end-user account management for a critical IT system within FCDO, with DV clearance as an essential requirement and potential overseas travel.

You will work with the STRAPSO team to ensure users have access to the right materials and will provide initial training and ongoing administrative support from London, Hanslope Park, or Milton Keynes as

Qualifications

• Knowledge and experience of STRAP IT systems is highly desirable.
• Experience in nontechnical account management / system administration functions is highly desirable.
• Good stakeholder management skills and strong communication abilities are essential.
• Proficiency with Microsoft Office tools (Word, Outlook, Excel) is expected.

Responsibilities

• Manage end-to-end user account creation, modification and termination processes.
• Liaise with internal and external stakeholders on account/system issues.
• Support with Reasonable Adjustment requirements and provide basic system support.
• Deliver initial end-user training and contribute to wider STRAPSO team activities.

Skills

STRAP IT systems knowledge

Nontechnical account management

Stakeholder management

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

On behalf of FCDO, we are looking for a User Administrator (Inside IR35) for a 6 month contract based onsite in London or Milton Keynes.

PLEASE NOTE: DV Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

Purpose of job

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

Within the FCDO, Digital, Technology and Security Directorate (DTaS) is responsible for delivering digital, data and technology and information management solutions and services to support the FCDO and UK Government partners deliver our international diplomatic, development and consular outcomes.

You will work as part of the FCDO STRAPSO team, other User Administrators and Senior Product Manager and will be responsible for all aspects of user account management for a highly sensitive business critical IT system. This will include managing the process for creating, amending and terminating end-user accounts. This critical role will also be responsible for ensuring that FCDO users have access to the right material to allow them to shape foreign policy.

You will be responsible for delivering initial end-user / system familiarisation training to FCDO users in London or Hanslope Park and will also be responsible for providing administrative support to the wider FCDO STRAPSO team which is split between London, Milton Keynes and East Kilbride.

There is potential for infrequent travel overseas with this role.

Accountabilities, responsibilities and main duties

• Managing the end-to-end user account management process, circulating relevant information and supporting the wider STRAPSO team
• Implementing and maintaining appropriate processes to support the account management function in the FCDO
• Liaise with internal and external stakeholders on account / system issues
• Support with Reasonable Adjustment requirements
• Limited IT fault finding and patching - acting as a pair of intelligent hands
• Site point of contact for system support provided by other government departments
• Other ad hoc tasks to support the running of STRAPSO team

Person Specification

• Knowledge and experience of STRAP IT systems is highly desirable
• Experience of nontechnical account management / system administration functions is highly desirable
• Knowledge and experience of the FCDO is desirable
• Good stakeholder management skills
• Good communication skills (both oral and written)
• Strong literacy, numeracy, and IT skills, including Microsoft Office (Word, Outlook and Excel)
• Ability to grasp complex information quickly and produce accurate work to tight deadlines

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a Disability Confident employer, FCDO encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, FCDO welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".