Operations & Administration Manager

ZipRecruiter; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading real estate company in London seeks an Operations & Administration Manager to enhance operational workflows and compliance. This role is vital in overseeing property-related tasks and ensuring top-tier service standards. Applicants should possess strong analytical and leadership skills, with a robust background in operations management.

Benefits

Private Insurance

Professional growth opportunities

Qualifications

• Minimum 5-7 years in operations excellence or property management.
• Strong understanding of tenancy regulations and compliance.
• Familiarity with Agile or Scrum methodologies.

Responsibilities

• Drive operational efficiency and manage property-related tasks.
• Ensure compliance with tenancy regulations and contractual management.
• Analyze tenancy status and financial reporting.

Skills

Problem-Solving

Analytical Thinking

Communication

Leadership

Education

Bachelor’s or Master’s degree in Business Administration or Operations Management

Job description

Job Description

ABOUT THE COMPANY

Eson2 is a London Real Estate company, offering 360 real estate services to Landlords. We utilize advanced processes and tools built upon our perennial expertise to maximize property interests regardless of the market’s status quo. We assist customers in their home-seeking adventures by providing a sophisticated booking platform with exquisite properties in central locations. We ensure that all listed properties follow the highest 5-star hotel quality standards.

We are trusted by the most reputable developers in Central London, managing over 500 exclusive units under management. Furthermore, we have partnered with more than 100 landlords and are recognized among the Top Property Management companies globally.

THE ROLE

The Operations & Administration Manager is responsible for driving operational efficiency, ensuring compliance, and optimizing processes within the company. This role requires a strategic mindset to enhance workflows, manage property-related tasks, and ensure seamless execution of operational activities.

RESPONSIBILITIES

1. Company Operations and Processes

• Respond to tenant and landlord inquiries, pre-qualify applicants, and maintain communication throughout tenancies.
• Maintain property records, oversee referencing processes, and ensure accurate data input. Knowledge of Arthur or Hubspot is a plus.
• Coordinate property inspections, manage maintenance requests, advise on deposit deductions, and follow up on repairs.
• Handle utility setup, payments, and reporting, while supporting common area management as needed.
• Develop templates and process documentation, assist with operational reporting, and create financial reports.

2. Contractual Compliance and Management

• Verify landlord and letting agent documents, ensuring legal and regulatory adherence.
• Maintain compliance records and ensure all tenancy agreements align with current regulations.
• Advise on tenant referencing, verify ID and right-to-rent checks, and manage tenancy documentation.
• Send mandatory tenancy information and uphold best practices in leasing processes.

3. General Operations and Budget Monitoring

• Issue invoices, track rental payments, maintain landlord statements, and reconcile bank records.
• Oversee transfers and payments, ensuring accuracy and transparency in financial operations.
• Generate reports on tenancy status, rent projections, overdue payments, and safety certificate expirations.

REQUIREMENTS

• Education: Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
• Experience: Minimum of 5-7 years in operations excellence, business process improvement, or property management.
• Industry Knowledge: Strong understanding of tenancy regulations, compliance requirements, and financial management principles.
• Problem-Solving & Analytical Thinking: Ability to analyze complex processes and recommend data-driven solutions.
• Project Management: Familiarity with Agile, Scrum, or similar methodologies.
• Communication & Leadership: Ability to collaborate cross-functionally and drive organizational change.

WHAT WE OFFER

A competitive environment where you grow professionally.

Private Insurance