Operational Trainer and Stakeholder Support Officer

Integrated Care System; Borough of Wyre; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS organization seeks an Operational Trainer and Stakeholder Support Officer to assist in training delivery, stakeholder engagement, and operational support. With a flexible, hybrid working model and excellent benefits, this role offers the chance to make a significant impact within the NHS workforce.

Benefits

27 days leave plus 8 bank holidays

Flexible working options available

Hybrid working model

Access to wellbeing and inclusion networks

NHS Car lease scheme

High street discounts

Qualifications

• Experience in delivering presentations to large audiences.
• Significant experience in coaching and mentoring.
• Ability to prioritise workload and work independently.

Responsibilities

• Support the Operational Training Manager in crafting training guides for various teams.
• Deliver training sessions and provide ongoing mentorship.
• Attend stakeholder events to promote funding opportunities.

Skills

Communication

Organisational skills

Customer service

Mentoring

Problem-solving

Education

Three GCSE passes grade C or above

NVQ level 3 or equivalent work-based experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Operational Trainer and Stakeholder Support Officer

If you have excellent communication skills and are interested in a role that can make a difference, the NHS Workforce Services have the opportunity for you! We are looking for an Operational Trainer and Stakeholder Support Officer to join our team in Fleetwood. It's the perfect opportunity to take the next step in your career while supporting our NHS!

In this role you will be responsible for supporting the Operational Training Manager in the creation, planning, organisation, and delivery of all operational training activities across the service. You will need to be enthusiastic, creative, and able to provide an unbeatable level of customer service!

The role is based in Fleetwood.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Active wellbeing and inclusion networks
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

Responsible for supporting the Operational Training Manager in the creation, planning, organisation, and delivery of all operational training activities across the service.

Responsible for building up relationships with key stakeholders, including the policy team and providing mentoring support when required in the various student policies/ schemes.

This role will involve supporting the team at Regional and National Stakeholder events to promote funding and educate stakeholders in funding that is available.

The role requires frequent travel to various locations across the country.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job responsibilities

In this role you are accountable for:

1. Support the Operational Training Manager in the creation and maintenance of training guides across various workstreams, these could be for either internal operational teams or external facing for stakeholders.

2. Delivers training to team members and provides ongoing mentoring and support in all aspects of the service.

3. In conjunction with the Operational Training Manager liaise with Team Managers and Work Manager to enable the provisions of bespoke/ additional training to broaden skills, support skill gaps and meet the demand of changes to policy and rules.

4. Review learning evaluations and identify improvement opportunities.

5. Assist the Operational Training Manager and Team Managers in the development and delivery of an operational training plan.

6. Promote continuous improvement supporting ongoing learning and development.

7. Represent the service at various stakeholder events, supporting the Stakeholder Relationship Manager and Training Manager to deliver training on the Service Schemes and systems.

8. Provide direct support, help and guidance to stakeholders either via email or telephone enquiries as required.

9. Communicates effectively at all levels and can explain difficult or complex matters concisely, overcoming any problems in understanding. Has the ability to absorb and apply new information effectively.

10. Supports the Policy Team in the revision and development of all service schemes/ policies, procedures and guidance.

11. Liaises with DHSC on policy queries and provides clarity to team members.

12. Manages own workload and operates in line with service level agreements, technical instructions/ governance frameworks and within agreed timescales. Ensures an audit trail is in place documenting improvement processes.

Person Specification

Qualifications

• 1.Three GCSE passes grade Cor above, including Maths and English or equivalent qualification or work-based experience.
• 1.NVQ level 3 (or equivalent work-based experience).

Experience

• 1.Significant experience of providing information, advice, or support to people individually or in a group setting.
• 2.Experience of coaching and mentoring.
• 3.Experience providing feedback.
• 1.Experience of delivering presentations to large audiences.

Personal Qualities, Knowledge and Skills

• 1.Excellent and versatile communication skills.
• 2.Excellent organisational abilities with close attention to detail.
• 3.An enthusiastic motivator, with patience and tact in abundance.
• 4.Committed to work as part of a team, demonstrating a flexible approach, with an expectation of travel.
• 5.Able to work in partnership and develop the trust, respect, and cooperation of colleagues.
• 6.Demonstrate an active commitment to the goals and values of all the organisation.
• 7.Reliable and committed with a strong work ethic.
• 8.Positive role model for others, solution focused.
• 9.Ability to prioritise and work to deadlines.
• 10.Positive attitude and self-motivated.
• 11.Ability to cope well with change, adapting accordingly.
• 12.The ability to prioritise own workload, use own initiative and work independently within established parameters.
• 13.Relevant in-depth subject matter expertise/sharing knowledge.
• 14.Ability to adapt to / analyse and interpret data from different systems.
• 15.Ability to analyse information.
• 16.PC literate, especially with Microsoft word and excel.
• 1.Experience of using power point.
• 2.Knowledge of Microsoft outlook and work packages.
• 3.An understanding of the NHS Bursary scheme.
• 4.Knowledge of training methodologies and tools.