Operational Team Leader

Ask Acorn; England; On-site; GBP 34,000 - 38,000; Full time

Job summary

Ask Acorn is seeking an Operational Team Leader in Sevenoaks to lead a dedicated team of claims handlers. This role focuses on team development, performance management, and continuous process improvements. The ideal candidate will have strong people management skills and a commitment to fostering a positive team culture while achieving high-quality service.

Benefits

Enhanced Annual Leave entitlement

Enhanced paternity and maternity pay

Colleague Assistance programme

Company pension scheme

Refer a friend scheme with a bonus

Access to flexible benefits platform

Qualifications

• Proven ability to positively influence team members for optimum performance.
• Highly motivated self-starter with a clear and determined approach to problem-solving.
• Authoritative manner with strong and persuasive communication skills.

Responsibilities

• Lead and coach a team of claims handlers to meet performance measures.
• Conduct regular performance reviews and support staff wellbeing.
• Champion continuous improvement processes within the department.

Skills

People Management

Communication

Problem Solving

Coaching

Job description

Role: Operational Team Leader

Location: Sevenoaks

Working hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.

Salary: £34,710-£37,752 plus an achievable annual bonus of £2500, paid quarterly

What You Will Be Doing

• Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
• Conduct regular one-to-ones, performance reviews and objective setting
• Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
• Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
• Champion continuous improvement and process efficiency within the department
• Collaborate with other team leaders and managers to ensure alignment across departments
• Ability to interpret MI and use data to drive performance
• Monitor claim quality and compliance through regular audit and feedback loops
  
  

What We're Looking For

• Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
• To lead by example and endorse the company behaviours and values
• Previous motor claims experience would be advantageous however not essential
• Highly motivated self-starter
• Clear, focused and determined approach to problem solving
• Authoritative manner with ability to listen
• Persuasive, strong, and confident communication skills
• People Management experience essential
  
  

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Wellbeing

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the 'your tomorrow' benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
  

Financial

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
  
  

Reward, Recognition And Culture

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered.

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