Operational Team Lead

This is an exciting opportunity for an experienced operational and people manager to join NHS West Sussex Talking Therapies.

We are nationally recognised as a high performing NHS Talking Therapies service, with a reputation for clinical excellence, innovation, and collaborative working with secondary care and voluntary services.

We provide a range of NICE compliant psychological therapies for people experiencing mild to moderate mental health difficulties, achieving excellent recovery outcomes for our patients. We have good staff retention and aim to grow inclusive staff teams where diversity is valued and the workforce reflects the communities served.

For suitably experienced candidates, this role could open doors within the NHS if applying externally, or broaden experience, exposure, and development if applying internally.

The successful candidate will join our operational team in the West locality, sharing clinical and non-clinical staff leadership, and be part of a wider team of deputy managers within our service.

As operational team lead, you will ensure a high-quality service for patients, support clinicians to meet key performance indicators, and work collaboratively with local and senior teams. Reporting to the deputy operational head of service, you will oversee operational, HR, financial, and performance management, and lead change management initiatives to improve processes and patient outcomes.

You will support the business and administration process manager in leading the administration team and work across West Sussex Talking Therapies localities to ensure consistency.

Candidates should demonstrate strong leadership qualities and the ability to engage with clinical and non-clinical colleagues.

This position is based in Chichester, with travel required to other bases and localities across West Sussex.

NHS West Sussex Talking Therapies is one of England's leading Talking Therapies services, known for its supportive culture, innovation, and staff retention.

We are part of Sussex Community NHS Foundation Trust, which provides a wide range of community services across East and West Sussex, serving 1.3 million people with a team of 6,000 staff.

Our vision is to provide excellent care at the heart of the community, helping people manage their health, avoid hospital admissions, and reduce hospital stay times.

We offer various opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2022 NHS Staff Survey results, highlighting compassionate culture, leadership, and staff wellbeing support
• Variety of working environments, including community visits, hospitals, and bases
• Flexible working options: part-time, flexi-time, annualised hours, and flexi retirement
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active staff networks for BAME, Disability, Wellbeing, LGBT+, and Religion and Belief
• Level 3 accredited Disability Confident Leader, committed to inclusivity
• Veteran Aware Trust, certified by Veterans Covenant Healthcare Alliance
• Located in beautiful Sussex, with easy access to the South Downs and coast
• Access to staff benefits and discounts

For further details or informal visits, contact:

Name: Joel Gage

Job Title: Operational Head of Service

Email: joel.gage@nhs.net

Telephone: 07775 705710