Operational Support Team Consultant

TN United Kingdom; Hove; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operational Support Team Consultant to enhance their pension administration services. In this role, you will leverage your expertise in Defined Benefit Pension schemes to manage member records and claims, ensuring compliance with current legislation. You will be responsible for providing exceptional customer service, drafting clear communications, and acting as a technical expert within the team. This position offers a competitive salary and a comprehensive benefits package, making it a fantastic opportunity for those passionate about pensions and customer service. Join a company committed to long-term financial security and a collaborative work environment.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Private medical insurance

At least 25 days holiday

Competitive family leave

Electric car scheme

Employee discounts

Well-designed office spaces

Qualifications

• Pension qualification or equivalent experience required.
• Strong understanding of defined benefit pension schemes essential.

Responsibilities

• Provide efficient administration and claims service to scheme members.
• Calculate and issue Defined Benefits quotations accurately.
• Act as technical expert on sensitive or priority pension schemes.

Skills

Customer Focus

Verbal Communication

Written Communication

Pension Scheme Knowledge

Defined Benefit Scheme Understanding

Education

Pension Qualification (CII or PMI)

Equivalent Experience

Job description

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Operational Support Team Consultant, Hove

Client:

Legal & General

Location:

Hove, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

86a924636119

Job Views:

57

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

We’re recruiting for an Operational Support Team Consultant to join us. We’re offering a competitive base salary. You will apply Defined Benefit Pension scheme expertise to support the maintenance of scheme data and to administer and update individual member records, handling all aspects of customer claims work in an efficient, effective and empathetic manner.

What you'll be doing:

• Providing an efficient administration and claims service to individual scheme members and intermediaries, including manual calculations for Defined Benefit Pension Schemes, to ensure that the customer is quoted and paid in line with the benefit specification and current legislation.
• Drafting and issuing clear and concise communication to both members and 3rd party intermediaries regarding Defined Benefit Pension scheme benefits to ensure L&G is acting in line with current legislation.
• Responsible for calculating individual Defined Benefits quotations and ensuring that documents/letters and statements are correct, and that L&G is protected from any additional payments or costs above those for which the Society is liable.
• Responsible for the checking and authorising of the payment of Defined Benefits claims ensuring that the correct benefit calculations are accurate, and settled.
• Acting as technical expert for the team, which could include being utilised as the Society’s contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice.
• Setting up and maintaining scheme records, investigating anomalies and taking appropriate action for Bulk Purchase Annuities Defined benefit schemes.
• Ensuring all standard operating procedures are followed for all processes and that a full audit trail exists on the activities carried out to meet regulatory and internal compliance.

Company Description

Securing pensions over the long term can be a challenge for many businesses. Our ambition at Legal & General Retirement Institutional (LGRI) is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on growing their businesses, as well as helping to support their members’ financial security in retirement. And we’re investing for the long term to back our pension promises. In the last 30 years we’ve written more UK business than any other insurer, and we currently look after more than half a million pension policyholders. We're the UK’s longest-serving active bulk annuity provider, and a market-leading, multi-award-winning business.

Qualifications

Who we're looking for:

• Pension Qualification such as CII or PMI or demonstrable equivalent experience.
• Understanding of defined benefit pension schemes.
• Understanding of the way benefits are structured and administered in Defined Benefit schemes.
• Highly customer-focused and understands the need to maintain and improve relationships with both internal and external customers.
• Strong verbal and written communication skills.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Private medical insurance (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
• There are the many discounts we offer – both for our own products and at a range of high street stores and online.
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

Additional Information

Legal & General is a leading financial services organisation, named in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful, and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

If you’re open to find out more, we'd love to hear from you.